PART 3 What I do know, though, is that your treatment of our family is gutting. Abby was not only my brother's long-time companion; she was our family pet - a loved one. We all sat with her, an hour before she met you, saying our goodbyes to the kind and gentle personality we’ve grown so accustomed to having with us. She was a reflection of her owner. He knew it was time for her to go. Nevertheless, who could truly be ready for such a goodbye? You simply dismissed them both as an inconvenience on a weeknight. What Josh experienced here is despicable in its entirety - and it’s something you should wear. Our family felt it only fair our story be shared with the public, in memory of Abby - may she rest in peace. Chelmsford Animal Hospital, you’ve left a terrible taste in our mouths.