After over 20 years of being a Client, for the first time I had a sick cat with no appointment. I never just show up but this time I had to . I brought him to the clinic first thing to ask them to check Him and see what was wrong and they were too busy with check ups. They wouldn’t even look at him But handed me a few pamphlets for emergency services in Toronto. I was shocked at the lack of caring or help. It’s funny how helpful they are when you are paying a big bill for services. I am so unimpressed and disappointed. It’s gone way down hill ! I’ll find another vet who actually cares . Shame on you guys !