Feb 21, 2022

Will not be going back again

3 issues with this location. 1. Charge way too much for an optometrist's exam. Repeat in one year - $149.00. I will be shopping around. 2. Ordered glasses - due to income, have to go with fixed bifocals. Range needed to be changed as I had headaches and severe eye strain. Called the office and was given a hard time over the phone. I decided I needed to come in - still got a hard time from one of the staff - her response "what's wrong with the range? - it looks fine". I said "I am having headaches and can barely see out of them". She then gave me the impression that she couldn't be bothered to help. Made me feel bad as a customer. 3. One pair has lenses coming out - why? These glasses are less than 6 months wearing. I do not feel like a valued customer at all. I will be finding another optometrist for my follow-up appointment and also another dispensary in Airdrie where I feel valued, even with being on a fixed income.