Aug 20, 2021

Poor customer service and pushy for unnecessary exams

I needed to update my prescription glasses and looked up online the nearest optometrist with out reading their reviews unfortunately. I went to my appointment on time the door is locked and need to ring bell per Covid protocols; the rude Asian receptionist came out angry yelling at me saying "you are early", so I showed her the time on my phone 12:15 which is my appt. She said " I was on the phone give me few minutes" as if this is my fault for ringing the bell while she is on the phone. Now for the Dr. she seemed to be ok except that she pushed for a retina digital scan which I did not really need and never done before during previous optometry exams; Dr. Natasha explanation for why I needed this test was "I always do this for my patients" . I guess as a new patient need to follow so I said fine. The part she did not explain was the test is at an additional cost $69 which you will discover at the counter when you pay. Just beware and better to read reviews firs