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Dr. Sheldon Dr. Amos & Dr. Terzievski

Dr. Sheldon Dr. Amos & Dr. Terzievski

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2.0 1 review
1235 Trafalgar Rd #Suite #312, Oakville, Ontario, L6H 3P1, Canada
(905) 842-1510 www.oakvilleoptometry.com
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Aug 20, 2021

Poor customer service and pushy for unnecessary exams

I needed to update my prescription glasses and looked up online the nearest optometrist with out reading their reviews unfortunately. I went to my appointment on time the door is locked and need to ring bell per Covid protocols; the rude Asian receptionist came out angry yelling at me saying "you are early", so I showed her the time on my phone 12:15 which is my appt. She said " I was on the phone give me few minutes" as if this is my fault for ringing the bell while she is on the phone. Now for the Dr. she seemed to be ok except that she pushed for a retina digital scan which I did not really need and never done before during previous optometry exams; Dr. Natasha explanation for why I needed this test was "I always do this for my patients" . I guess as a new patient need to follow so I said fine. The part she did not explain was the test is at an additional cost $69 which you will discover at the counter when you pay. Just beware and better to read reviews firs

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May 10, 2018
I went to this clinic feeling burning and scratching in both eyes, the doctor gave me a drop to use without any improvement. I came back with worse result and she gave me another oily medicine after extensive checkout and she told me if there is no improvement she will give me an antibiotic. every time I was paying till they consumed all the allowed budget from my insurance and they did not accept my OHIP. In the third times I called her to inform that I didn’t find improvement, she didn’t accept to give me the antibiotic until I pay again and she advised me to go to the family doctor! They are trying with the patient and give ineffective medications. This clinic is not good. يجربون في المرضى بعد فحصين شاملين و لا يقبلون الـ OHIP و يستخدمون كامل المخصصات من شركة التأمين و بعدها يقولون إذهب إلى طبيب العائلة ليكتب لك المضاد الحيوي! عيادة ليست جيدة، لا أنصح بها أبداً

Mar 22, 2017
Doctor Amos was great. Very warm and informative throughout the whole eye exam process. Would definitely recommend him. Only downside was he was 30 mins late for my appointment. Receptionist just told me it happens. A little more apology would have made that better.

Aug 10, 2015
I have been a patient of Dr. Amos for a number of years and have the utmost respect for him and his practice. I had transferred to Dr. Amos on the advice of my family physician and was thoroughly impressed with the detail and efficiency with which he examined my eyes. Previously I was with an ophthalmologist and found that my waits were long and my examinations rushed. After transferring to Dr. Amos my appointments were on-time, and I had every opportunity to verify the options given to me during the examination. Furthermore, at no point prior to seeing Dr. Amos did I ever have my retinas checked and thanks to his astute examination of my retinas I probably avoided a situation where they may have detached due to the holes he discovered. Thankfully he referred me to an excellent specialist that was able to fix them. On another occasion he helped me to understand why my eyes were red and blood shot due to my contact lenses not allowing my eyes to breath and provided a treatment regimen that helped be to once again wear contact lenses without any issues. I have since referred the rest of my family to him and we are all impressed with his professionalism and how he deals with both of our children explaining to them what he is doing in terms they can understand.

Aug 20, 2016
Overall a fantastic experience. I came in after a long day at work expecting to get a quick, rushed visit but Dr. Amos was thorough in his assessment, very polite and informative. I learned a lot about what he looks for during each of his tests and he was able to accommodate my many questions and requests. I don't really like going to any doctor, because I find a lot of them to be detached and disingenuous - Dr. Amos was courteous and sincere in his service to me. I would HIGHLY recommend him to everyone.

May 3, 2016
I visited Dr. Amos for an eye exam. He was recommended to me. IN SHORT: Dr. Amos was impatient and as a result poorly executed the eye-examination procedures and equipment at his disposal. I was given a prescription that was nearly 2 times what two other optometrists prescribed. Unfortunately, I wore his inaccurate prescription for 8 months, which I suspect has lasting implications. DETAILS: This was my first eye exam ever, as I did not wear glasses at the time. Using eye charts I tested 20/20 vision, but I felt my eyes would fatigue throughout the day. During the exam, I felt Amos was rushed. He did not explain what he was doing, or why it was happening (it was my first exam, so I was curious). He quickly tested each corrective lens without being able to clearly identify which strength worked best for me, and proceeded to prescribe a +3.25 and +2.75 anyway. Before rushing me out of his office to get me to buy glasses from his store, I felt I had to stop him to ask a couple of questions. I just didn’t feel ready to buy glasses since it all happened so fast. He answered a question then he went on a rant about how contact lenses are bad and shouldn’t be used. I did not ask about contact lenses so I found this quite strange. I’ve also never heard that contacts are inferior to glasses. But I’m not an optometrist/opthamologist, so I don't know.. I wore glasses at his prescribed strength for 8 months. After a while I decided it was not the right strength and went to two other professionals check the prescription. They both tested +1.75 for each eye. As a result of Amos’s impatience, I was wearing glasses that were 185% of the strength I needed to see properly. Additionally, the prescription was a different strength for each eye, which adds its own complication. To say the least, this was an aggressive prescription. When discussed with the other optometrists, they said it was common practice with first time glass-wearers to err on the side of under-prescribing (with equal prescriptions in each eye) then move up as the client feels comfortable. To avoid bias, I did not tell these other optometrists that I had a previous prescription before seeing them. I feel this negative experience has nothing to do with Amos’s knowledge, but with his temperament: Maybe I just got him on a bad day. But because he did win my trust, I couldn't go back to him to do a free retest, which many optometrists do if they mess up the prescription. So I had to stomach costs for re-tests from other optometrists. Overall the examination cost me his fees, plus over $170 in re-tests, personal time to get those tests done, and damage to my eyes.

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