The store employees were kind and helpful when I went to purchase my glasses. Originally I was just going to get the frames as my benefit time was done but they convinced me on a deal for my lens. I asked for scratch proof nd anti glare. I choose LensCarfters because they had the RayBan Frames I wanted. Within a month of wearing my glasses the lens were scratched. I have been wearing glasses for 47 years and never had this problem. Even showed my previous glasses to her. They suggested it's how I clean them. I used their glass solution and the RayBan cloth. (Of which I have many). . They replaced the lens or coating I'm not sure and claimed it under faulty however they wanted to sell me insurance in case it happened again. It SHOULDN't happen again. I declined insurance as I told them if it happens again I will go somewhere more reliable. Sure enough, scratches in same place on same lens 2 months later.