LensCrafters Optique - Optometrist - Sarnia, ON - VerView
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LensCrafters Optique

LensCrafters Optique

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1380 London Rd ##120, Sarnia, Ontario, N7S 1P8, Canada
(519) 542-0631 local.lenscrafters.ca/on/sarnia/1380-london-rd.html?cid=yext_6072
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Nov 1, 2021

poor quality

The store employees were kind and helpful when I went to purchase my glasses. Originally I was just going to get the frames as my benefit time was done but they convinced me on a deal for my lens. I asked for scratch proof nd anti glare. I choose LensCarfters because they had the RayBan Frames I wanted. Within a month of wearing my glasses the lens were scratched. I have been wearing glasses for 47 years and never had this problem. Even showed my previous glasses to her. They suggested it's how I clean them. I used their glass solution and the RayBan cloth. (Of which I have many). . They replaced the lens or coating I'm not sure and claimed it under faulty however they wanted to sell me insurance in case it happened again. It SHOULDN't happen again. I declined insurance as I told them if it happens again I will go somewhere more reliable. Sure enough, scratches in same place on same lens 2 months later.
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Oct 7, 2017
I bought some high end Oakleys with EVERYTHING On it. I'm talking polarized transitions scratch resistant ultra light and I paid for the extra warrantee as well. The transitions layer was peeling after 1 year and 1 month so that warrantee was expired. I went in and was very unhappy to hear they weren't going to cover them.... I never imagined an 800 dollar pair of glasses wouldn't last 1 year. I was told transitions don't work after a year anyways which is why I'll never buy transitions again. I waited for a day when the owner would be in because I was PISSED. She said she could sell me new lenses at cost. I paid 200 for the new lenses. They arrived 2 weeks later and when I brought my glasses in to get the new lenses put in I was told the lenses failed their quality check and they put my old ones back in. I was annoyed but I appreciate them checking for quality. They ordered a new set for me. I went in when the new set arrived and they got me an entire new set of glasses both frames and lenses. That was totally unexpected but I'm very happy with their customer service. Again I still would never recommend transitions because they're garbage after a year. Thanks lenscrafters Sarnia
Sep 23, 2017
They upsell you. I purchased a pair of perscrition safety glasses from LC in 2014. I paid $450.00. I went back to them this year to have the LH arm repaired. They said I had to purchase a new pair of glasses/frames. I shopped around and got a new frame with same lenses for $100.00. Advice: do not take LC's advice without shopping around.
Mar 6, 2017
Great place. Fast and friendly service. Very cheery.
Jun 29, 2016
Fantastic customer service and an exceptional product line! Keep up the good work!

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Opening Hours

Mon:9:30 am - 9 pm Open Today
Tue:9:30 am - 9 pm
Wed:9:30 am - 9 pm
Thu:9:30 am - 9 pm
Fri:9:30 am - 9 pm
Sat:9:30 am - 9 pm