When my car broke down I pulled into a driveway and called a family member for a ride.My second call was to K&R towing. I knew their lot was close and my family has always had a good experience with them. My driver Mike answered on the second ring, and was friendly from the start. I told him where I was using an Ottawa County street name for the street I was on, but then provided my nearest cross street. Since I was south of the county border the street was called something different in Allegan county, but that didn't trip Mike up at all. He said he had a good idea of where I was, and confirmed it when I gave him the address of house I pulled into. The call took 4 mins. He said he would be there in a few mins and we disconnected. He wasn't kidding! He arrived in under 7mins. Had my car hooked up in 5 & was on his way. Easily the BEST experience I have had.