Went to the Glen Erin location. There were 2 staff members and no clients so not busy. Wasn't acknowledged and they made no move to get up to assist. Told me in a very brusque manner that appointment is needed to browse!! I had been to both lenscrafters and perle vision before with no issues but had wanted to try to use/earn PC points. Won't ever go back here! Take your business else where ....it may cost more but good customer service is worth it. Would give zero stars but 1 star minimum is required.