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Theodore & Pringle Optical in Loblaws

Name: Theodore & Pringle Optical in Loblaws
Address: 5010 Glen Erin Dr, Mississauga, ON, L5M 6J3, CA
Telephone: (905) 607-0580
Price range: $$$
Rating: 1

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1.0 2 reviews

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5010 Glen Erin Dr, Mississauga, Ontario, L5M 6J3, Canada

(905) 607-0580 www.theodoreandpringle.ca/about-us#storesLocation?utm_source=G&utm_medium=LPM&utm_campaign=Loblaws

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Reviews

Tee M

Sep 17, 2021

Avoid Glen Erin location - poor customer service

Went to the Glen Erin location. There were 2 staff members and no clients so not busy. Wasn't acknowledged and they made no move to get up to assist. Told me in a very brusque manner that appointment is needed to browse!! I had been to both lenscrafters and perle vision before with no issues but had wanted to try to use/earn PC points. Won't ever go back here! Take your business else where ....it may cost more but good customer service is worth it. Would give zero stars but 1 star minimum is required.

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Patronized Customer

Apr 22, 2021

Don't bother Pickering location

Staff did not work with me or offer any advice about frames instead both staff members stared from behind their counter waiting and watching, like Coved Police, for an opportunity to reprimand and scold me which they did at least 4 times, in unison, ("Your mask", ahhhhhhhhhhhhhhh) They even gave the preach about the health department official walking through Lablaws handing out $800 tickets to people who refuse to wear masks. Implying that I was not only stupid but an antimasker (ridiculous) and unaware of Coved protocol. Very disagreeable. Made it impossible to choose anything. Left without glasses. Take a sedative !

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kiro Taw

Jan 29, 2019

Lack of honesty despite the potential to be a great spot for business. They lack the sense of responsibility and are not willing to engage in civilized discussion! If you care about your health you might want to reconsider going here (find another spot) as the manager and optician stated that they are not entitled to full transparency! Finally they treat you like you're coming from behind a rock! Wish you all the best

Lucy Robinson

Nov 15, 2018

Very patient and knowledgeable staff. I really appreciate them going the extra mile to help me resolve my vision problems and find a workable solution. I have found everyone I've dealt with polite, kind and reassuring.

Claudia Plano

Feb 19, 2019

Finally somebody got my prescription right! The frames are very flattering, and I got very personalized and professional attention.

Saleem Khan

Oct 30, 2018

I second Karen B. opinion, terrible customer service after ordering glasses, no courtesy or ethical values. It is more than good two weeks and no update. If you call they donâ€™t even bother to check, a very rude lady doesnâ€™t even want to hear last name and just said weâ€™ll call you when it arrives. I think Optical should take training on health care professional and patient relationships. Loblaw cashiers are more trained in customer service than this place.

k taw

Jan 29, 2019

Convenient and easy access spot yet reps and Opticians are not well equipped- subpar customer service and overall experience! They treat you as a commodity with the value of money you will provide - diss appointment is an understatement

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Opening Hours

Mon:9 am - 7 pm

Tue:9 am - 7 pm

Wed:9 am - 7 pm

Thu:9 am - 9 pm

Fri:9 am - 9 pm Today

Sat:9 am - 6 pm