This must be the absolute worst dry cleaner I have ever encounterd How absolutely RIDICULOUS. My coat is incredibly damaged - the positive reviews I decided to give Mona a try. I brought an expensive coat there hoping for it to be cleaned well. When I got it back it wasn't cleaned at all. Lot of dry cleaning chemicals are still in the coat. It came back with shrink and became stiff with several weird looking heat marks. Also lost every area of fur. She ruin my coat and instead of being apologetic her fought with me and she try to use the excuse that the coat have a pattern. She said that liability is limited to10x the cost of processing an item but she need me to pay the dry cleaning fee. Finally, she just reimburse me liability is limited to 8 x the cost of processing an item. Completely unprofessional! Drycleaner fails to follow care instructions and did not exercise reasonable care. I would advise anybody who cares about their expensive garments to stay FAR FAR away from Elegant Plus Dry Cleaners