Dr. does not see patients; Dr. is there infrequently & meets with head nurse to review a list. We asked that my father be seen by Dr. in person. He has still not seen the doctor in person. The online description “Regular doctor visits in the comfort of their room” http://www.excelsoins-en.com/ Dad needs ears cleaned regularly. I asked he be recommended for ear cleaning. Nothing done. Dad's hearing aid needs cleaning. I asked for help with contacting an audiologist for cleaning his hearing aid. No reply. Dad was found in bed without his dentures and extreme plaque and bleeding in his upper gums. No monitoring or help with brushing teeth or cleaning dentures. No communication with family about Dad’s medical status. There was COVID outbreak; no communication. Laundry badly mismanaged. Several of Dad’s clothes gone missing. I visited Dec 2023 he was wearing worn pajama pants ripped in seat. All 6 new panst I left him with are gone. I met with management about it. Nothing done.