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Résidence Vivalis

Name: Résidence Vivalis
Address: 300 Av Stillview, Pointe-Claire, Québec, H9R 0A1, CA
Telephone: (514) 694-4141
Price range: $$$
Rating: 2

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300 Av Stillview, Pointe-Claire, Québec, H9R 0A1, Canada

(514) 694-4141 www.residencevivalis.com

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Reviews

Danielle

Mar 8, 2024

DO NOT send your loved ones here

Dr. does not see patients; Dr. is there infrequently & meets with head nurse to review a list. We asked that my father be seen by Dr. in person. He has still not seen the doctor in person. The online description “Regular doctor visits in the comfort of their room” http://www.excelsoins-en.com/ Dad needs ears cleaned regularly. I asked he be recommended for ear cleaning. Nothing done. Dad's hearing aid needs cleaning. I asked for help with contacting an audiologist for cleaning his hearing aid. No reply. Dad was found in bed without his dentures and extreme plaque and bleeding in his upper gums. No monitoring or help with brushing teeth or cleaning dentures. No communication with family about Dad’s medical status. There was COVID outbreak; no communication. Laundry badly mismanaged. Several of Dad’s clothes gone missing. I visited Dec 2023 he was wearing worn pajama pants ripped in seat. All 6 new panst I left him with are gone. I met with management about it. Nothing done.

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Jose Coelho

Feb 21, 2025

My father who can barely get out of bed , he was told when he called for water at night that he was was not at a hospital and not to ring . Ok being thirsty is not an emergency but how can you be a nurse with an attitude like that. How can you operate a home for old folks . I find this totally unacceptable and disgusting. So much for 24/7 care .Most likely not all nurses are this uncaring but this one certainly was. Dogs would get better care . Thankfully he's getting transfered to another facility , do yourself for the sake of your loved ones stay away from this place

Nabz Family

Dec 10, 2024

WORST PLACE Insisted we pay 6000$ for 2 weeks in advance; because of the beautiful building I assumed the service will follow. What a mistake... We put my dad there Dec 2. THE TEAM FORGOT TO GIVE MY DAD HIS MEDS THE WHOLE DAY / NIGHT, despite us paying extra for 24-7 service…. and the food is garbage and in very small portions. It’s crazy expensive too. Update Dec 7 : Today I noticed they didn’t indicated his medication in Wednesday. WHEN I ARRIVED THIS MORNING AT 8:20am TODAY THEY HAD NOT YET GIVEN HIM THe 6am MEDICATIONS Update Dec 9: After 1 week of staying there, the doctor has not yet passed by. On Friday I asked when the doctor will pass by, they told me Monday (today). Today I asked again and they said they don't know , then they said Friday, maybe. HORRIBLE experience. My family and I have been the most stressed by this experience .

Angelina Smolynec

Jan 5, 2024

Trust the rest of these negative reviews. The service here is atrocious - many stolen and lost items, rude management, crazy prices. Some of the nurses are wonderful and treated my grandfather well, but the overall management is horrific. No one should live there, especially not those at the end of life. This is a business, NOT a care facility.

Bijou Albareto

Jun 22, 2018

I agree with the positive reviews. My experience with my dad at Vivalis is very positive so far. My sister and I were overwhelmed with caring for our dad at home. He fell in March 2016 and broke his hip. Then suffered a stroke after surgery. We tried our best to keep him home but it got too tough and we were exhausted and always arguing. The staff here at Vivalis is so patient and understanding. I agree with the reviewers about the general manager. He’s amazing! Things are very different since he is here. This is because he has solid experience in health care and nursing and it shows! My sister and i are so grateful to have him and Vivalis, to know our dad is happy and safe and close to home :) (we grew up in and live in West Island).

Donna Mignault

Mar 22, 2022

The care or lack of care is Disgraceful! The staff are rude, rough, and totally disrespectful. The were verbally abusive to my Mother. There were several days her medications were not given. We couldn't wait to remove her from this terrible place. The management was told about all the terrible issues we had. They knew it was bad. We removed my Mother after one month. I wouldn't send my Dog there.

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Opening Hours

Mon:9 am - 4:30 pm

Tue:9 am - 4:30 pm Today

Wed:9 am - 4:30 pm

Thu:9 am - 4:30 pm

Fri:9 am - 4:30 pm

Sat:9 am - 4:30 pm