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Résidence Vivalis

Résidence Vivalis

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2.0 1 review
300 Av Stillview, Pointe-Claire, Québec, H9R 0A1, Canada
(514) 694-4141 www.residencevivalis.com
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9 months ago

DO NOT send your loved ones here

Dr. does not see patients; Dr. is there infrequently & meets with head nurse to review a list. We asked that my father be seen by Dr. in person. He has still not seen the doctor in person. The online description “Regular doctor visits in the comfort of their room” http://www.excelsoins-en.com/ Dad needs ears cleaned regularly. I asked he be recommended for ear cleaning. Nothing done. Dad's hearing aid needs cleaning. I asked for help with contacting an audiologist for cleaning his hearing aid. No reply. Dad was found in bed without his dentures and extreme plaque and bleeding in his upper gums. No monitoring or help with brushing teeth or cleaning dentures. No communication with family about Dad’s medical status. There was COVID outbreak; no communication. Laundry badly mismanaged. Several of Dad’s clothes gone missing. I visited Dec 2023 he was wearing worn pajama pants ripped in seat. All 6 new panst I left him with are gone. I met with management about it. Nothing done.

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Mar 26, 2019
if you dont care about your love ones you send them here ! trust me the nurses are garbage and dont care and will cost about 5000 $ a month to be treated bad ................the douglas will treat you better !! ive attended the breakfast and was shocked how the nurses didnt care ....these people only go to work for the money and dont give a S$# about the residence ....

Jun 22, 2018
I agree with the positive reviews. My experience with my dad at Vivalis is very positive so far. My sister and I were overwhelmed with caring for our dad at home. He fell in March 2016 and broke his hip. Then suffered a stroke after surgery. We tried our best to keep him home but it got too tough and we were exhausted and always arguing. The staff here at Vivalis is so patient and understanding. I agree with the reviewers about the general manager. He’s amazing! Things are very different since he is here. This is because he has solid experience in health care and nursing and it shows! My sister and i are so grateful to have him and Vivalis, to know our dad is happy and safe and close to home :) (we grew up in and live in West Island).

Jun 22, 2018
I moved my mother here after a long and complex struggle in another residence in the West Island. Vivalis is so different than other résidences and I highly recommend it. The general manager is so caring, professional and attentive to our needs. He and his team are problem solvers and we can reach out to them with any concern. Also, the building itself is fairly new, with great uptake. Most importantly, i know my mom is in good hands and happy. I no longer feel guilty about having “placed her” somewhere. Vivalis is her new home.

Nov 6, 2017
Placed my mother there for one week after surgery. Very dirty, someone had spilled pasta in elevator, it stayed there the whole week! Nurses did not read files, were ambivalent, personnel didn't care, they were there to do their shift. I strongly suggest to find somewhere else to place aging parents...

Sep 17, 2017
HORRIBLE!!! Nurses like to be on their phone for hours Workers at night sleep in the bed bedside residents Like everywhere there was some nurses that were gems!!! But overall if I have have to do it again, I do not recommend.

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Opening Hours

Mon:9 am - 4:30 pm
Tue:9 am - 4:30 pm
Wed:9 am - 4:30 pm
Thu:9 am - 4:30 pm Open Today
Fri:9 am - 4:30 pm
Sat:9 am - 4:30 pm

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