I purchased a ezcut cnc plasma machine from these guys 12/2016. I was also given 2 sets of software with the purchase of the machine. I started having issues with the software on my office computer sometime in August 2018. They have yet to help me resolve these issues with my software. March 28,2018 I received a call from ezcut promoting a machine upgrade for $7500 but if I purchased by the end of the month the price would be $5000 and the lead time for the upgrade was 5 weeks. Here we are at 19 weeks and I have not received my upgrade package. Steve and Brandi both were very easy to get in touch with when they knew I was interested in purchasing the upgrade. In June they finally emailed and said the upgrades were finally being released and I would not be disappointed. I have called and emailed numerous times for technical support and for the status of the upgrade. Neither Steve nor Brandi will call or email with the status of my upgrade. They will not get another dime from me.