Consulting

Nice

Great company to work for

Approximately two months ago, We booked an appointment with Dash to get some advice in regards to accounting and tax advice for our small business. At the time of booking there was no mention of a base fee or hourly rate for such an appointment. It was not mentioned when we arrived, or when we sat with the consultant. The consultant asked us many questions and typed slowly, and dodged answering the questions we had come with until after lots of casual conversation and in hindsight, I now see why. At the end of our meeting the consultant said "you know I have to charge you right?, my rate is usually $150/hr. I was completely shocked and the staff did not seem to care that we were misinformed. Our appointment was approximately 1.5 hours long...when it could have been 45min. I feel like we were tricked and would not take my business back for that simple reason.

They have No regard for customer experience. They are supposed to be contractors for EPCOR and are completely incompetent. It has been over 45 business days (they told me 20-25) and they still haven't connected my gas-line. This is causing negative effects on my house, we are struggling, having to use heaters. It seems they only have one team to work around the whole of edmonton! I called their rude receptionist who said they are working on rural parts of Edmonton before the city and there has still been no sign of them coming to get my work done. It is a shame that EPCOR uses such an unprofessional and pathetic contractor to execute their services.