Insurance Companies

Great office. Great people. Great leadership !

They take forever to call you back... get your voice mails and still don't call you back... then give you attitude... not impressed at all.

Shockingly terrible. Other than helping to find an insurance company and accepting my money, I'm not sure what it is that they do. I had an incident a while back where my antenna came off in a car wash, and my broker here was less than helpful, he didn't really understand how the process worked at all. End of January, I was in a car accident. I phoned my broker and left him a message. He never phoned me back. Not even to ask if I was okay. I've just had to deal with the insurance company and everything completely on my own. The car was deemed a total loss, so my insurance company needed to send my broker cheque. I was able to get in touch with him, I mentioned that he never phoned me back after the accident, and his response was "okay". He briefly asked me what happened, but did not ask me if I was injured or anything, did not even ask me if I was okay. I asked him if I would be able to come in today to pick up my cheque, he said they were open between 10 and 1. Here it says they're open till 2 p.m. . I phoned before 1 p.m. and the outgoing message said they were closed today. I didn't want to waste a trip coming in because their brokers, their listing on Google, and their answering machine all say different things. I'll be in on Monday to pick up my cheque. I'm hoping they can switch me to another broker who at least pretends to give half a crap about their clients. Update: after going in to pick up my cheque and explaining my upset and dissatisfaction with the company, the manager sat me down in his office, then he brought in the agent I was complaining about who sat behind me, to awkwardly go over what happened in an attempt use it as a teaching lesson for this agent. I actually had to go home and then come back again because I was never informed I needed to bring in certain paperwork. I explained that I was having difficulty finding the car I needed with the amount that insurance had given me (again, just to clarify, I dealt with the insurance company completely on my own, this agent did nothing to help, didn't even ask me if I was okay). In an attempt to smooth things over, the manager offered to help me look for the car I wanted. He then sent me a very poorly compiled list that must have taken him almost an entire minute to put together, and that absolutely did not meet the specifications I had mentioned. Mr Jaitley, I've just read your response, thank you, although I'm not sure your staff is on the same page as you. If you'd like to sit down and have a discussion, we could do that, you have my phone number and email address. Feel free to contact me directly to arrange a meeting. I've requested an outline regarding what it is that your company actually does, so I'm looking forward to that. Also, in my review I mentioned that your outgoing message, your agents, and your listing on Google all say different things about what time you're open on Saturday. You might want to straighten that out.

always a pleasure dealing with tony and his team; highly recommended

GOOD PEOPLE GREAT RATES AND DISCOUNT FOR CHRISTIAN GROUPS

Absolutely amazing service. Lucy Castro was the person I was dealing with she was absolutely amazing! I would recommend her and this company to all my friends and family! I was shopping around for over a year with my car off the road! They gave me the best rate and the best service I could find any where! Don’t waste any more of your time and money going anywhere else.....these people are the real deal ! Thank you Arthur J. Gallagher and you too Lucy!!!

There was a huge discrepancy between the quote I received online and on the phone. The broker refused to accept the online quote though the parameters were the same and the quote was received through their own website. I even sent all the details of the quote received including screenshots. Inspite of that they wouldn't accept a quote.

NO JOE..You did not act quickly. You were "on meetings" for 5 months and we had to deal with an incompetent receptionist. Letter to head office is next. HORRIBLE EXPERIENCE. Had billing issues for over 6 months, kept over charging and every month and Joe just hid behind the secretary who barely speaks English. Had to contact head office..STAY AWAY. One of the WORST customer service experiences (over 6 months and counting)

Excellent service!!!! Most knowledgable people. True insurance experts with amazing packages. Highly recommended please call securelife for all insurance needs.

Rick's team have gone above and beyond in helping me out more than a few times. I trust them and am glad I have them watching my back.

STAY AWAY!!!!! one of the most rudest phone call ever, instead of giving me a quote from one of there 26 so called insurance companies I got the most expensive quote, contacted other companies got the best quote out there. RICHARD on the customer service just plain rude asking too many personal questions.

Best place to buy insurance, great service great location. Very helpful staff A1

Kami Sharma is the excellent insurance broker and she is very customer oriented person. I had been her client since three years and feel very delighted with her service. Thank you, Kami