Plumbing

Helpful staff. They have all the plumbing and heating parts your likly to need and can get everything else.

The knowledge by staff was great, call backs were answered in a timely manner. End result of our product is Beautiful. They worked greatly to accomodate my custom order.. thank you..

Place is awesome forms oil furnaces to wood pellets to propane. Everything you want or need

Ray always gives excellent service at a fair price. Will go out of his way to make sure you are satisfied with his work.

Made a phone call 2 weeks in advance to get a line run to my kitchen sink under my trailer. The woman on the phone said there may be a delay and I said that was fine, I just needed it done within the next two weeks. After a week with no follow up or appointment time I called yesterday to find out what was going on. Again I was told that she would reach out to the plumber and get back to me. I asked if it would be by end of day Monday to which she replied either that or Tuesday. Tuesday came and I again called back and was given a response with no substance that the plumber had been notified but had not gotten back to her. I explained the importance of a follow up by end of day Tuesday and have been left hanging,. After calling back she is either not answering the phone or deliberately avoiding picking up my number. I feel I was more than patient with little to no engagement on behalf of Robert's. Not sure if this is a problem with their clerical staff or where the problem is but there's no excuse for someone to take your information and not get back to you with a 2 week turnaround time. I called another plumber who was able to confirm an appointment for Thursday and had excellent customer service skills that offered an appointment without the ambiguity. Management should take note of the poor service from their intake. Yellowknife is such a small community that it's hard to leave bad reviews for people without you expecting it to come around, but I'm done accepting that we have to settle for this poor service because we live in the North. I take my work seriously and expect others to do the same. Do the job right the first time and treat people how you want to be treated.

These guys do an A+ job! Would recommend to friends and family

I am beyond disgusted with the lack of customer service I received from Valley Burner Svc The oil tank at my rental unit ran dry of oil so my furnace needed to be primed. There was a H. E. Armstrong Mechanical sticker on my unit so I decided to call them. About two weeks later I receive a bill in the mail for $484.44. Apparently they not only did they need to prime my furnace, but they needed to install by one, but two control boxes to make the unit work. When I asked for some explanation they told me the first box shorted out due to improper wiring in the furnace, something I find hard to believe as the unit has been promised before with no issues. I tried to reason with them on the phone and told them I had no problem paying the total amount but I would appreciate if they only hatched me for one control box. They basically laughed at me. I fell it is totally unacceptable to add $400.00 to a clients bill without getting their consent. If you took your car to a machanic to get the oil changed and came back only to find they added $400.00 worth of parts, do you not feel that justifies a phone call to make sure the closing is ok with it?? I hope the $170.00 for that extra box was worth losing a customer for life. Update: Just an update, after I made this post the company called me and refunded me half of the bill. Thank you Valley Burner Svc for doing the right thing.

Warm welcoming, helpful, knowledgeable staff. Great selection of products.