Travel Agency

Used Hawaii Tour & travels several times - always polite and professional. First time was an Island tour which was very good, picked up at our hotel and taken on a very good tour of the island and it's attractions. Value and content very excellent. We also booked the Pearl Harbour tour and included the Arizona memorial and the battleship Missouri. Again, bus on time and everything went very well. We were so impressed that we went back and asked advice about visiting Kaua'i and Maui, and when HTT offered to arrange it all for us, including flights, car hire, and accommodation for eight days, then quoted a price that we thought was a little on the cheap side, we were told that they didn't take a large commission like most of the other travel shops. We had a superb time, and both island accommodations were fantastic. I can recommend HTT unreservedly. Their experience and advice are second to none. We will be using them again when we return in 2019.

알로하와이여행사

Great customer service, Very informative, highly recommended

Pleasant Hawaiian Holidays – BUST ---------------------------------------------------------------------------------------------------- The best savings I could have had were my 4 wasted hours back. ------------------------------------------------------------------------------The_Experience------------------------------------------------------------------------------ This began with a pick up at way too early of an hour to be on vacation. Taken to a mall, I was hurriedly INSISTED to remove my purse and other personal items to take a picture with fake lei that had to be returned immediately. **more to come on this**------------------------------------------------------------------------------ ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ I was taken to a place where, the only way they would take us back, was if I went to Hilo Hattie's. I call this quid-pro-quo. “We will give return you to where we picked you up from, but only after you come with us first.” When I respectfully declined, they could not even advise how to get walk back to my hotel. Fortunately it wasn't too far, and I found our way. As I was leaving, I was pressured into buying a cheap picture of me in the fake lei. At this point I had said “No Thank You” so many times, I felt like a broken record. Of course this was followed up with a, “But don’t you want to remember your wonderful time in Honolulu?” I said abruptly, “STOP!” and continued on my way. Again, I would have had the same transportation results. Additionally, my time was wasted on a over-pressure-sales administration with cheap food, at too early of an hour. If I go back to Hawaii, I do not want to deal with "Pleasant Hawaiian Holidays" again. There was NOTHING pleasant about it. ---------------------------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------The_Summary------------------------------------------------------------------------------ • “Full Breakfast.” That "full breakfast" was disgusting: Powdered eggs, ham tossed on top of all the food that might have been Vegetarian/Muslim/Jewish friendly, greasy croissant, and cheap coffee - with scarce condiments, and corn sweetened juice. • “Save Money.” IF there was a savings, it was $2-3 per purchase. • “Transportation.” The reality is any company independently booked with already provides transportation. • “Save Time” Everything could have been booked online in the same amount of time with the same transportation results. Additionally, their times and locations to catch the transportation were often incorrect. For example, on my first tour, they went by winter hours and not summer hours which made me an hour early; then they had me stand in the wrong location. • “Booking Convenience.” Incorrect Times and Pickups at Landings were not clear are not a form of booking convenience. At times I felt like a Honolulu Hooker standing on the wrong corner waiting for my ride. The WORST thing they did: We told the woman who was booking for us that the thing we wanted most was the luau at the Polynesian Cultural Center. The receipt we got didn't say what was booked, but she booked the Roast Beef dinner instead! We didn't find out until the driver of the bus said, "How many people's ticket says, 'luau' on it?" Ours did not. The driver said he would try to change it but he later said he could not. It took the tour guide, A STUDENT at the PCC who WAS able to change it for us. This was the main thing we wanted to do. AND WE MADE THIS CLEAR TO THE REPRESENTATIVE OF Pleasant Hawaiian Holidays.

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