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Holtz Spa

Holtz Spa

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4.4 Google Review
135 Rideau St, Ottawa, Ontario, K1N 5W8, Canada
(613) 241-7770 holtzspa.com
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Google Reviews

Refresh Reviews 4.4


Dec 4, 2021
Brittany did a great job on my massage. We went in for a couples massage and came out relaxed 😌. It was a bit busy when we first arrived but overall a nice place to get pampered. They had a great 'quiet' area where you could sit and relax. Some of the ladies provided good customer service while others not so much. I think this spa could definitely benefit with having all staff provide top notch service, especially if they want to be rated a 5 star spa experience. Overall experience was good.

Dec 21, 2021
The couple massage package on our anniversary did not meet our expectation. Maybe both RMTs had good intention, but the massage service as a whole was just not good compared to other locations (actual spas). My therapist was nice/friendly, but even though I asked for a full body massage, feet/hands were not part of it. Also, thought it was strange that she asked to keep my underwear. It made me wonder how well they clean between services. I am used to being informed to undress to my level of comfort (never the other way around). My significant other asked for more pressure more than once, but she would not maintain it throughout the service. Though, she was nice in the end trying to give him some advice on which kinds of stretching would help his injury (we gave a star to that). We appreciated it. However, the room was too small for a couple massage, room/corridor did not smell good (maybe we were unlucky), massage oil used had no aroma (no other options were offered) and most importantly it was noisy. We were seeking relaxation, and all we could hear were voices in the background. We did not feel like it was a special moment, and if we could go back into the past, we would have chosen a different place. Overall, I would not recommend.

Nov 26, 2021
Don't book with them. They'll give your spot away with no notice ON THE DAY YOU CALL TO GIVE THEM YOUR CARD INFO. Completely trash customer service about it too. 0/10 will never try booking with this terrible company again. Had to arrange childcare before i could confirm, as well as get the card for payment, simply to be cancelled 15 minutes before i called to provide the info. This company clearly doesn't care about it's customers, i was also given 24 hours, not 48 as per the agreement, extremely disappointed and will never book here as they can't keep their word.

Oct 18, 2021
Like always Hilda is exceptional! Her attention to detail and high quality service makes me come back every month. Brittany at the front is always very warming and welcoming. Overall always a great experience!

Oct 3, 2021
I booked a last minute spa day due to rain in Ottawa while we were visiting. Andrea did my services and she was the most attentive and professional aesthetician I've seen in a very long time. The facial I had was amazing, I could tell she loved doing what she does. It's been 2 weeks and my skin is still glowing. My manicure lasted 2 weeks as well. I also had a pedicure and my feet were so smooth and my nails were cut perfect. She did a massage including reflexology and I almost fell asleep. If it wasn't a 6 hour drive for me to go back, I would be there regularly. Thank you so much Andrea, you are truly a gem and I enjoyed getting to know you.

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