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Lakefront Fine Wine & Spirits

Lakefront Fine Wine & Spirits

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1.0 1 review
2401 Whittier Dr, Frederick, Maryland, 21702, United States
(240) 575-9441 lakefrontwine.com
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3 months ago

The Worst and Most Hostile Customer Service I Have Ever Experienced

This was the worst and most hostile service I have ever experienced. On July 16, 2026, I entered Lakefront Fine Wine & Spirits around 8:00 p.m. My receipt shows 8:03 p.m., cashier Thomas, and a $73.52 total. I greeted him; he looked at me and completely ignored me. I carried several packs of alcohol to the counter while Thomas watched without offering help. I politely asked twice, “Give me a box, please.” Thomas, whose fingers were visibly yellow-stained and whose attitude was equally unpleasant, stared into my eyes with a cold, hostile expression and replied, “I will get you a box.” His manner made me feel threatened and unwelcome. On July 17, I sent Andrew a formal complaint and a follow-up. I received no reply or acknowledgment. Apparently, this store’s procedure is simple: the employee ignores customers in person, and management ignores them by email. At least they are consistent. I will not return.
This was the worst and most hostile service I have ever experienced.

On July 16, 2026, I entered Lakefront Fine Wine & Spirits around 8:00 p.m. My receipt shows 8:03 p.m., cashi This was the worst and most hostile service I have ever experienced.

On July 16, 2026, I entered Lakefront Fine Wine & Spirits around 8:00 p.m. My receipt shows 8:03 p.m., cashi This was the worst and most hostile service I have ever experienced.

On July 16, 2026, I entered Lakefront Fine Wine & Spirits around 8:00 p.m. My receipt shows 8:03 p.m., cashi This was the worst and most hostile service I have ever experienced.

On July 16, 2026, I entered Lakefront Fine Wine & Spirits around 8:00 p.m. My receipt shows 8:03 p.m., cashi

Google Reviews

Refresh Reviews 4.5


Nov 14, 2022
We were sent to Andrew at Lakefront by our venue, and he was a pleasure to work with from the start! After our initial contract/invoice, we had a few changes we wanted to make and Andrew made them quick and easy. Having your alcohol/mixers dropped off by Lakefront took a huge stressor off our shoulders because they took care of all the alcohol, mixers, sodas, plastic ware, coolers and ice. They dropped it off and picked it up quickly, and within 2 days of the wedding we had an invoice of the returned alcohol that Andrew was able to take back into inventory! We had more than enough, and Andrew made sure of that. Very organized and easy to work with!!

Oct 13, 2022
Andrew and Lakefront Fine Wine & Spirits could not have done a better job with providing the alcohol for our wedding. He was very responsive, explained their process clearly, was patient with our changes and their service on the day-of was perfect. The process of them dropping off the alcohol at our venue was seamless. Highly recommend!

Jun 4, 2022
Wedding Service Review Andrew at Lakefront was great to work with! Andrew was reasonably responsive to our questions and the day of delivery of ice and the alcohol we wanted went seamlessly. We took what alcohol was left over for an after party and got refunded for a good chunk of alcohol that wasn’t used. Just make sure you don’t over order alcohol by too much because there is a maximum % they are willing to refund you and you’ll see that in their terms of service. Honestly we originally wanted to go with something like Total Wine because the prices were cheaper. However, it wasn’t full service and the venue’s requirements for ice, packaging of the drinks in coolers, and delivery window was too restrictive. Of the two vendors that were experienced at Springfield Manor, Andrew and Lakefront were actually responsive to us. The other vendor eventually ghosted us. In the end, our wedding was $18 for drinks and ice per guest, which really wasn’t that bad in the end. We were really happy with how it went and highly recommend them! The refund was quick, within a few days, and we used Venmo the whole time which was nice.

Aug 14, 2022
I contacted Andrew less than two weeks before our wedding not realizing it was my responsibility to get the alcohol. He and his crew were more than accommodating and fair with pricing. Definitely recommend!

Aug 14, 2021
I really enjoy talking to the guys at this store. They are very knowledgeable and patient people. Prices are very competitive.

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Opening Hours

Mon:10 am - 8 pm
Tue:10 am - 8 pm
Wed:10 am - 8 pm Today
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm