Station Square Dental

I have hesitated a lot before writing this review, but after reading Fiona's experience I can't help but echo her feelings. I have been with Dr. Hui for more than a decade, but the truly horrifying experience I had with my last dental checkup in August 2021 convinced me to never come back to this office. The horrible experience started with a very rude receptionist (didn't catch her name but that Selina character sure sounds like who I was dealing with). I walked in to the clinic when I was passing by because I wanted to move my appointment up. She was very rude with me, and said that I shouldn't come in if I didn't have an appointment that day (um what?). Anyways she moved my appointment eventually, and I thought that would be the end of the story. Now on to my nightmare appointment. At the beginning the cleaning lady said that I will get a "deep cleaning." I said OK not thinking much about it. She proceeded to give me the most painful cleaning ever, by going under my gums and performing a full "gum scaling" procedure without local anesthesia. I was squeezing my hands on the chair the whole time but toughed it out nevertheless. The cleaning lady clearly seemed to enjoy it, periodically asking me if it was painful (it was, but it was bearable). Halfway through, she asked me if I had ever done a gum scaling before, and I say no. It was only then that she proceeded to explain to me that the process involved cleaning under the gums (I mean at this point I realized that this was not your normal teeth cleaning). Usually Dr. Hui would drop by to examine my teeth but not this time. This time it was a lady I had never seen before and all she did was poke into my mouth and say that my teeth looked very dirty. The way they treated me was not just weird, but very disrespectful. This whole ordeal left me confused. I search online afterwards and it seems like deep scaling is a procedure only performed on patients with chronic gum disease. I do not have gum disease so naturally I have never had this done to me. So I want to ask Station Square Dental, why would you not discuss this procedure with me beforehand, why would you not explain to me what you were going to do to my teeth until halfway through? Why would you perform this on me and not provide the option of local anesthesia? This was by far the most unprofessional experience I have ever had with any service. I legitimately felt violated afterwards. If you want a dental clinic that values you as a customer and respects you as a person, do not come here. You will only be seen as another money tree from which they can fleece the maximum amount of insurance dollars possible. This is especially true for patients that have been with them for a long time. We have all seen how far downhill the service has become over the years.

I brought my kids to have the check up. Both Dr. Hui and Dr. Ko are great and patient to my questions. Receptionists are nice and patient to explain everything to me. I also got a follow up call after my daughter got the filling. Amazing service!

You don't typically get excited about a dentist but I can't extol the virtues of this dentist enough! Dr. Ko is so professional, thoughtful, and knowledgable. She serves all three generations of my family, all with tailored, expert care. The front desk staff is always so kind, accommodating, and pro-active—we never forget an appointment :). Thank you to the whole Station Square Dental team for making dentist visits a pleasant experience.

I have been visiting Dr. Hui since 2013 and he is an awesome dentist. However, today I have decided to transfer my dental records to another clinic and I will not come back to this clinic from now on because I was told by a receiptionist named Selina that I am not welcomed at their clinic. When I asked to speak with her manager, she said she is "the manager" and asked me why I was questioning her position. I mean... is that some sort of new customer service standard I am not aware of? I really question why such unprofessional individual is working as a manger at the clinic. It's a shame. (Note to the owner: please feel free to look up my file because it seems like that's your check for every one star review. I have been a patient since 2013 and today I spoke with Dr Hui on the phone regarding this incident as well. Feel free to do your fact check)

They have wonderful front desk staff - always so friendly, welcoming and efficient. I appreciate their multiple reminders, greeting with smiles, and they make everything easy to me - such professionals. Dr. Ko is superb. She is kind, explains things with grace; never pushes something that is not necessary. She is thorough but gentle. I have nothing but good experiences with the team, and I would highly recommend Station Square Dental to someone who is looking for a good and trustful dentist.