Poco Comfort Dentistry

I had an appointment booked ahead of time for Friday, March 22 at the Poco Comfort Dentistry location for my last two wisdom teeth extraction. I took the day off work to accommodate this. I showed up at 9:30am for my appointment, to the receptionist (who was very pleasant and professional, mind you) who was surprised to see me and said the clinic had no doctors in today; however, she was able to see that I was booked in. I'm sure you can understand my frustration from this situation that, frankly, I would not expect from your clinic as I have always had a positive experience. The receptionist contacted their sister clinic (Glen Dental) to try and squeeze me in after explaining the situation. Little am I surprised, it cannot be accommodated - but I'm sure that was wishful thinking to begin with. Angry at this point, I called the Glen clinic about this - perhaps more so to vent at this point as I recognize they can't squeeze me in. I did explain that a week ago I had received a voicemail that said I was booked in for March 22, however if I was interested in taking an earlier appointment to call them back. I got the voicemail while at work, and since I wasn't available for any other time and took the day off March 22 for this, I never bothered calling back. TO BE CLEAR, at NO POINT in that voicemail was it mentioned that if they do not hear from me, they would assume the ORIGINAL appointment would be cancelled. Furthermore, it does not make any sense to make the assumption that I'm cancelling the ORIGINAL appointment, just because I was not interested in taking an earlier appointment and didn't respond. The Glen clinic tried chalking it up to miscommunication, saying that perhaps it was implied that I never returned the call that maybe I was not coming at all. If that was the case, perhaps my appointment would have been deleted off the system completely, and the receptionist would not have seen I was actually booked in - but she did. I consider myself quite patient in general, but this took me over the top, and the way I ended up speaking with the Glen clinic receptionist was one of few rare times that I raise my voice like that. Waste of my time, waste of a day off work, and does not reflect well on office management.

I've recently started coming here and it's been a 10/10 experience. The dentists are quite nice and help you feel comfortable with the procedures they perform. The rest of the staff are courteous, helpful and overall really friendly! They have gone out of their way to welcome me to this office. I will definitely recommend this dental office to anyone looking for an upgrade to their current dentist. I drive in from cloverdale to visit them because of the service. Keep up the good work!

Wonderful dentists. Very professional and caring. Helpful staff. Everyone tries their best to provide kind care to the patients.

I was told on the phone that there is no charge for consultation on implant except X-ray. I was immediately showed the breakdown of consultation charge & X-ray before I see the dentist. The nurse said that an X-ray (2 dimension) is needed, so I agreed just to be told by the dentist that it is not good enough. I was told to take a CT scan the next day at another location. The service by the dentist is excellent, very confident of his work and profession. However, when I went back to the clinic 3 hours later to retrieve the X-ray that the receptionist promised to email to me did not show up, I was shouted by Christina, the receptionist for calling in too many times and that I do not need to come back again as it is the last time she will do anything for me. She claimed that I had called over 12 times ....what? Is she crazy? I called a total of 4 times & as directed by her to call again if I still haven't got it. This clinic just lost over ten thousand dollars because of her as I had to do 3 implants, avoid at all cost as implant needs several visit, having to her around with such attitude is a downfall of a well known dentist in Port Coquitlam.

Great team! It is a good dental office and we are very happy with the services. The front desk checked my plan and the communication was clear. I cleaning my teeth and fixed my two cavities. I recommend Poco Comfort Dentistry.