Royal City Family Dental

I had a composite build-up on a tooth. It chipped less than 3 months later and they charged me to repair it. It shouldn't have chipped so shortly after being applied in the first place, so why on Earth should I pay for their mistake or poor job of applying it? I was told it would last 5+ years. It's annoying enough that I had to come back in to get it fixed. I explained this to them and they had nothing to say and billed me anyways. My insurance company is now investigating them (and I hadn't even contacted them about it). It's just not a very nice gesture to do to your client of 7+ years, but they just want money. They have one really nice receptionist that usually helps me, however, I will not return and have found a new dentist.

These people are such a complete joke. They were totally trying to make money out of my coverage. Complete scammers and con artist. trying to make me sound like a liar. Trying to make me come in for phoney appointments just to make another buck.

I took my wife to see the dentist at Royal, the place is dirty , doctors will gouge you for any and all unnecessary procedures to make their fortunes. Very unprofessional. I am taking my complaint to the college of Dental Surgeon of BC

Revolving door for doctors. Make an appointment with one and end up getting someone else. I have a phobia to needles and they suggested giving me something to calm me. When I got there an hour early with my parents (keeping in mind I am an adult and this is what they told me to do) They said I dont need the pill and to just wait for my appointment. I dont take pills at all.. but my phobia is pretty intense so if you're gonna switch up what was discussed at the last appointment you can best be assured I wont be coming back. FINALLY!!!! I dont know how many times they call you to confirm you are coming in. 6 times within 2 weeks before going is fricking extreme! How many times must I answer and say yes I am coming. My fiance cancelled his app because we couldnt afford it and said he will call them to set up a date. AFTER A HOUR OF LEAVING THEIR OFFICE!!!! THEY CALL MY PHONE TO SET UP THE APPOINTMENT. Money Hungry Dentist. that doesnt have enough clients. That's what you get here. I've told them countless times to stop calling my phone and harassing me because i am with a new dentist and they still call for me asking to set up something for me and my fiance. EVEN THOUGH THEY HAVE HIS NUMBER AND I SAID DO NOT CALL ME FOR HIM!!! and reception is ridiculous they hang up the phone on you after you try to find out who the owner is to try and arrange calls being stopped. I wouldnt have written a review but they wont stop calling I think my last appointment was 2 years ago with them. NON STOP CALLING! I'd advise you to not provide your number if you dont want to get spammed with calls. Also this is not a place for kids since they cant deal with phobias. ALSO! they wont do any extractions.. always saying you need a specialist for this and that. Go somewhere else where they do extractions all in one place. This place is a joke. and to the owner... Blame your staff for not giving me a way of contacting you and dealing with this.. OR just stopping calls to my phone all together. UPDATE: got more calls since this was posted... one of the ladies called from a different number so we answered and she spammed me some more. I said not sure what you want me to say we arent interested i've said do not call and you still call.. she said it was never noted on their end to not call.. LOL!!!! YAH RIGHT!