Quinte Mall Dental

I will say, the hygienists are lovely and capable! I will always give credit where credit is due. The receptionist behaves like a sulky child with subpar customer service abilities, time and time again, over and over. I always give people the benefit of the doubt, although I ran out of patience for that kind of behaviour after the 7th visit. The office lost its luster when the staff became apathetic and rude. Dentists are not hard to find. There are new dental offices opening all the time and I encourage you to look elsewhere. After years of trying to "make this work", my family will be going elsewhere.

Thank you Dr. Miranda for your excellent service. You are so gentle and caring and I love your staff. They are all so pleasant and helpful.

I have nothing but positive to say about the office . Staff was able to provide me with an appt in a timely manner .Dr Miranda and her staff are very professional, polite , and helpful. I cant ask for more than that these days . Well Done .....

I am new in the town of Belleville and I was looking for a dental care to continue my treatments. So I booked an appointment with dr. Miranda. The moment I arrived the door was closed and there is a note saying you need to knock and wait. I knocked 3 times. And then I waited outside because I did not want to be rude and knock again and again. Nobody heard me and I received an email saying I was 10 min late, so I knocked again and the receptionist opened the door, she seemed to be angry, she didn’t look at me at all, even to say hello/good morning, not friendly not welcoming, she gave me an attitude. I was not finding my insurance card to give to her and she were very impatient, also when she asked my postal code I told her I would check on my phone because it’s new and I don’t know by memory. I could see in her face she didn’t like it, she was very very rude and impatient with me. Maybe because my English is not very well, and she is not prepared to serve customers that doesn’t speak her language fluently or doesn’t have everything ready for her. Dr. Miranda and her assistant were amazing, very professional, friendly and welcoming, she is so caring, she explained me everything that needed to be done so I booked a cleaning. Today I went to the office again and unfortunately this time I was 5 min late, because by the time I was leaving home my baby 3 months old started crying, I had to calm her first. Then the receptionist called me and I was in the elevator. She opened the door and she didn’t say hello, nothing. She just said “sanitize your hand and fill the form” very rude. The hygienist were amazing, she did a great job, and I will go back every 3 months to do the cleaning with her. I am very disappointed with the receptionist. I was not expecting to receive this attitude, I am very sad and I felt discriminated. I will go back to continue my treatments just because Dr Miranda were amazing with me, also her assistant and the hygienist. I would give 10 stars for them if I could. They are very trustful. It’s very hard to find a good Dr and hygienist, and I finally found it. I am not writing this review to not recommend this place, the opposite, if you really need a great dental care book with Dr Miranda, but I am writing this review to tell my personal experience regarding to the customer service I received.

Before today I haven’t been to a dentist in over 15 years. I have always been so afraid of the dentist, and the needles, and the shame I felt when they found something wrong with my teeth. A few weeks ago I became aware of a cavity that absolutely needed dental attention and so following a friend’s recommendation I made an appointment with dr. Miranda. I had A GREAT VISIT. The whole staff was so understanding and supportive of my situation, there wasn’t a typical needle for freezing and the whole process of getting my cavity filled was painless. They checked in with me to make sure I was never in pain and helped calm me down if I started to get a little worked up. I know I was being a baby but I also know a lot of people are like me when it comes to the dentist and I just want to shout it from the roof tops- go see Dr. Miranda and her team!!!