Campus Dentist - McMaster

If I could give negative stars, I would have. Would not recommend getting dental work done here, even if it is an emergency, trust me. My experience with the staff member's was awful, and the interaction was not only the worst I have ever experienced at a dental office, it was the worst interaction I have ever had with a human being. Instead of listening to the issues I told them about, they were more interested in me booking a wisdom teeth extraction (in order to make more money). At the end of my 'appointment' that consisted of the dentist poking my teeth with a q-tip dipped in nitrogen, I was told that my tooth was fine (when I have prior x-rays that state the contrary) and that I should really book an appointment for a wisdom teeth extraction and a full x-ray (not fully covered by mac's dental insurance and cost a lot of money). Not to mention that I was charged $130! Just for that. Save yourself the money and time. You would be better off getting your dental advice from a pre med student in an alleyway with a headlamp and pliers.

Dentist and assistants are very kind, but the receptionists are extremely rude. Really ruined the experience for me.

I highly do not recommend this place unless it's for something simple like getting your teeth cleaned. I went in for a cavity filling and a regular check up, and was told that any sensitivity around the cavity filling might persist for a few weeks. A few months have gone by and the tooth feels even more sensitive than how it felt before the filling. They had also told me that I have a wisdom tooth growing in... so I went to visit my family dentist and was surprised to find that I didn't have any wisdom teeth at all. I honestly don't know how a dentist can mistaken a second molar for a wisdom tooth? He also told me that the campus dentist did not do my cavity filling properly as it resulted in a "bonding failure" which is what's causing me pain/sensitivity. So now my family dentist has to fix the cavity filling I had done before with the campus dentist. I also went back to the campus dentist complaining that the cavity filling was causing me pain, but their "reason" did not correspond to the same response my family dentist had given me. It seems much more serious than how they treated my concern. But overall, their dentists are very sweet people. I just wouldn't go back there ever again.

Courteous staff, friendly hygienist, knowledgeable dentist. Highly recommended.

MCMASTER STUDENTS BEWARE! McMaster Campus Dentist is deceptive in their billing and will take advantage of you and your student insurance plans. They will surprise and con you with large, unnecessary hidden fees on top of your treatment. They do not care if your insurance actually covers it or not. They do not care about their patients (and their student budgets), nor do they care about providing quality oral healthcare. They charged me $130 for requesting a quote for how much it would cost to repair/replace my retainer (not including the actual cost of the retainer, which was $570 and NOT covered by my insurance.) I first called on the phone to ask for a quote. She scheduled me in for an appointment anyway (which I would later realize is a trick to bill me, though at the time I assumed it was to make the discussion easier in-person.) I just wanted to know how much the retainer would cost, whether my insurance would cover it, and whether I could afford it or not. She did NOT disclose to me that there would be upfront costs associated, though she had many opportunities to. At the office, I was in there for 5 MINUTES. No work was done on my teeth. I made it clear again that I wasn't here for a cleaning or anything, I just wanted to know the price and my options. The hygienist (who was very nice) insisted to put a bib on me anyway. The dentist (who was also very nice) grabbed a binder and looked up the prices in there. She talked to me about my options and told me to think about it and that there was no rush to get back to her. As I was leaving, the front desk lady stops me with the bill of $130. I was confused - I haven't even received any treatments yet! She said I need to pay for seeing the dentist. I was in there for 5 minutes, and all I wanted to know was the price for what the potential treatment could cost. I didn't even know if I could afford it. I tried to reason with her for half an hour and she lowered my bill to $65. Why is this even a flexible pricepoint? I'm not here to bargain with them - This is unreasonable. There were many, many, many opportunities to make the fees clear to their patients so they may be better informed about what was happening. Furthermore, there is no way that 5 minutes of asking for a quote should justify a $130 bill. This is excessively overpriced and a borderline con. You may argue that many dentist offices are like this - But why are we allowing one like this to operate on our university campus? Campus Dentist should not be allowed to run their business at McMaster University, where they are clearly preying on students for their insurance plans. They are sly, deceptive conmen, and ruining the university's reputation with such an operation. McMaster University - You need to respond to this. Based on the reviews I see online, I know my experience is not unique. I am not here to just complain about my personal experience - this is an injustice we are allowing to operate at our university. Your students are being fooled, and our insurance partners are being excessively billed, which will eventually lead to the raising of our fees.