Smile Town

This place is amazing! They've taken what can be a very scary experience for a child, and turned it into something fun! The staff is absolutely amazing, informative, and professional. During consultations and prior to any procedure, they played with my daughter, she went into her procedure with a smile on her face. I would highly recommend Smile Town to anyone with a little one. We will see you again soon!

Our son needed dental treatment including Root Canal and couple of filling with Anesthesia. The original assessment and cost estimate was provided by Smile Town on March 21 2019. The estimated cost was $2387.00 CAD. While my son was in the treatment room, an office staff said that you can make the payment while my son recover from the anesthesia administered.They said the total cost is $2987.00 CAD. At this time I asked them why and how the amount went up by $600.00. They said the $2387 was only an estimate !!. I questioned why they did not explained this to me before the treatment. Their answer was that it was explained to my wife during previous visit. I did not quite understand that because this was beyond my logical thinking and expectation as I believed I have the right to know the TOTAL cost of treatment before it is administered. I told them I am ready to make full payment of $2387.00 and not prepared to pay more than that amount. Their reply was " you are not going out with your son without the payment in full or we will call the police". At that time, I asked that I need to see my son. They said you are not seeing your son until the payment is made. My wife start crying and I had no choice but to call the police. I am 49 years old and never before in my life I experienced anything close to this kind of truly unprofessional, unethical and greedy way of treatment by medical professional. These people are like devils in disguise. My son is a special child and he emotionally suffered for more than one hour with pain after treatment as we were prevented from seeing and comfort him. The police officers spent almost 30 minutes to review and discuss the situation with me questioned the lady ( I believe she is the office manager, she identified her as Sophia) why they did not adhered to their original estimate. She said some of the issue they identified today only !!. The police officer said they cannot resolve the issue related to billing and suggested I should go through the court to get the justice. I am assigning one star to recognize the another doctor who was not part of our treatment came and try to understand and explained their process to us. This place felt like a hell to us and I am posting ensure they do not treat other people similar way. May 29 2019: I thought it is my duty to come back and explain the fact little more when I see the owners of the Smile Town made up their own story: I have complete audio recording of the incident to prove what has happened and I am ready to share it in the social media unless the owner come back with full apology. My son was essentially held by them as hostage to get additional $600 that was not in the original estimate and never explained to me before the treatment. My son underwent physical and emotional "torture" by isolating him from us after he recovered from anesthesia. After 24 hours, he still not fully recovered from the emotional harm that is done by these people. This is the fact and truth. These people has no empathy, no human heart to understand the condition of a special need child. I will go to the court if that is what it takes teach these evil and ill minded people a lesson. He said he is the one called the police, I challenge him to prove that and also prove that they explained the over charge of $600 to me BEFORE the treatment. Thank you.

They do an AMAZING job! I have two children that go there, and everyone has been wonderful from the front desk to the dentists. They explain everything so well, and never make you feel rushed with questions. My only regret is not finding out about this place when they were much younger!

My 4 year old son had dental surgery today. Not only was he so brave and amazing, I was so worried about him being put under and knowing an IV would be inserted into his little ankle. The nurse and dentist who attended to him were super awesome and made not only him but also myself feel comfortable. The dentist had paw patrol all set waiting for him and made a bunch of silly jokes. Watching him fall asleep was hard to see but they updated me once they had started and let me know everything was going great and that he was perfect. Once the surgery was done, he was already laying on a bed slowly waking up. The super friendly nurse right away said I could pick him up and sit with him. Holding and hugging my child like a little baby again felt amazing as his little body flopped around lol. We waited 10 minutes and we were dis charged. He is now back to his normal self and doesn’t remember a thing! Thank you for being so good to my little guy 😊

I am searching for a paediatric dentist in the area. After reading the story that other reviewers posted, I am so shocked that a dentist can hold a child hostage to demand $600 from the parents. According to the other reviewer, the original estimate was about $2300 and it went up to about $2900 after the operation. When the parents refused to pay the difference, the office refused to release the child. That sounds ransom and trap to me. Lure the patients with lower estimate, then increase the price significantly after the operation. Refuse to pay? We have your child. There are many ways to solve a bill dispute. Holding a child hostage is not one of them. I would suggest the parents to make a formal complaint to Royal College of Dental Surgeons of Ontario.