Speedvale Dental Centre

Dr. Fox is the most patient understanding and gentle dentist you will ever meet. His staff are top rate and his Hygienists are so caring and supportive! Dr Fox and Crystal...a huge thank you for all your time, attention, expertise, and caring over the past 6 weeks while we got to the end of this dental mess! If anyone is looking for a dental office...I have been with Dr Fox for over 25 years and am the biggest chicken ever. This is the best dental office EVER!!!

I just recently had a tooth removed by Dr. James Fox and his assistant, and what a great experience! The tooth had a root canal and was crowned over 10 years ago. My gums around the tooth turned black and blue, and was starting to feel quite sensitive. After reading several articles on the cons of root canal, I decided to have it removed. Dr. Fox was recommended to me by someone I knew, so I googled his name and Practice for more info. I'm glad I did! From the first day of consultation where I was greeted so warmly by the office staff, to the follow up appointment after surgery, this team delivered! The tooth was infected and Dr. Fox took great care in making sure I felt as little discomfort as possible upon removal! This might be hard to believe, but I felt no pain after and so little discomfort to the point I didn't take pain medication at all!! This procedure helped me to manage my chronic cough (which my medical Dr. is still working on). My cough has subsided up to 80%! Rarely am I filling up with phlegm to cause heavy coughing. That use to happen 3-4 times a day. I am trying to avoid the use of medical drugs as much as possible, and going natural/holistic is what I am choosing. I am scheduled to have my amalgams removed in July with Dr. Fox and I cannot wait!! Thank you Dr. Fox for your efficiency and expertise, your kind and caring ways!....Big shout out to the support team at Speedvale Dental! The best dental care I've ever had!!!....Needless to say, this is now my dental office of choice!

After being tarnished by a couple different dentists in Guelph, I didn't know where to turn for a dentist that I could trust to take care of my family's dental needs. I was tired of being over charged and treated like a product other than a person. I was in a conversation and Dr. Fox's name came up and was highly recommended. So i decided to give him a try and lucky I did! From the moment I walked into his office I could tell i was in the right place. Not only was I greeted by everyone with a smile and a hello but also with work that was really impressive. Dr. Fox is one of the ONLY dentist's around that takes a Hollistic approach to dentistry and one of the ONLY dentist's that does SMART removal for Mercury Fillings. His focus is on fixing the problem, not the symptoms. He has helped my whole family feel better not only about our teeth but about our health as well. We appreciate you Dr. Fox! Thank you!

Don,t consider this office if you wish to have traditional dental work, this office does not give anti biotics when you have an infected tooth, this office practices Holistic medicine. I asked for anti biotics twice and twice was turned down, I ended up going to a doctor to get antibiotics to clear up the infection. I was happy with the extraction and the staff, however my beef was the lack of antibiotics.

I made an appointment here to see Dr. Fox. Our family is fortunately covered with excellent benefits for many things including dentistry, and everything we use is covered 100%. (Relevant to the experience) Initial appointment went well, although I ended up with a small bill for extra x-rays. And that's where things start taking a turn. At the same appointment we discussed and went ahead with an appliance to stop my teeth grinding. I had several conversations by now with the reception as well as one with Dr. Fox that I had full coverage. At no point was I ever told that Dr. Fox charges more than the Dental Fee Guide. I found this out at my second appointment...BTW, my second appointment time was changed without my knowledge and I had to wait 40 minutes because I didn't arrive at my "new" time I knew nothing about.. and on top had to pay $100+ out of pocket for the bite guard (Which brings the grand total to approx $600 for the a bite guard including insurance.) When I asked the receptionist why I was not told that Dr. Fox charges more than the dental fee guide, her response was "We're not an insurance driven office, and Benefits are just a nice little bonus anyway". I made it clear that we not only pay for our benefits, but we also are taxed on what we use. That interaction, and the fact that I was never told about extra charges didn't sit well with me. I had a filling appointment booked for the next week that I considered cancelling but I didn't want to pay another initial appointment fee elsewhere so I sent an email to the office explaining how uncomfortable I was made to feel for asking why I was not advised ahead of time about Dr. Fox charging more and included a highlighted excerpt from the "Royal college of dental surgeons of Ontario" stating that dentists must in fact tell patients ahead of time if they intend to charge fees above the dental fee guide. I was called the morning of my filling appointment by the receptionist I sent the email to and she proceeded to tell me that she had shown my email to Dr. Fox and "he doesn't think you should come in". I couldn't believe what I was hearing. I told her I was coming in for my scheduled appointment, as I'd done nothing wrong, I needed my filling done and shouldn't be disallowed to attend my appointment because I had an issue with not being told about charges & how I was treated when asking about it. When I arrived, the atmosphere was icy with reception. I was brought to the room I was to have my filling done. The hygienist was great (I'll give them that!) Dr. Fox came in, said hello and made no mention of anything. I assumed we were just doing the filling and there was going to be no discussion. It felt very uncomfortable. It wasn't until after I was reclined far back in the chair, eye protection glasses on and mouth full of initial freezing, Dr. Fox brought up that he had heard I'd had an "issue with pricing". I'd have GREATLY preferred having a civilized conversation being able to meet someone at equal eye level given the nature of everything, as this was very intimidating in an already uncomfortable situation. I explained the issues in detail, also noting that the receptionist told me he had read the email I'd written and suggested I not come for my appointment. He said he had not read it and wasn't aware of all facts. I was told that he has not "been on" the fee guide for years (how are people supposed to know if they're not told?) and that they charge more because of the exceptional service and atmosphere etc...(I unfortunately didn't receive any of the benefits of the additional costs.) He did apologize on behalf of their office, I agreed to move forward, had my filling done and left. I cancelled my cleaning appointment and will not be going back. I felt that my experience was important to share. Its not right that a patient be ostracized for asking questions about costs. It's the office's job to be transparent. I'm still bewildered about the way I was treated, being called the morning of and being told Dr. Fox didn't want me to come in. Poorly done.