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Butler Shannon Dr

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2.6 Google Review

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817 Bayridge Dr, Kingston, Ontario, K7P 1T5, Canada

(613) 384-0090

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Kelly Menzies

Nov 6, 2018

I am quite surprised to see all of the negative reviews on here. I have had a less than impressive experience with only ONE of the administration staff, but she could have just been having an off day. My kids have seen both Dr Butler and Dr MacDonald and we are VERY happy with the care they have received. My daughter had a accident a couple of years ago. At the time we had only seen Dr MacDonald. He was not in that day but Dr Butler welcomed us in right away. My child was 4 at the time and Dr Butler was able to pull out 2 knocked in teeth without freezing or nitrous. She did so in a kind and gentle manner which we really appreciated as it kept our child calm. We have also had the pleasure to deal with Wendy on several occasions and she has always been extremely helpful, knowledgeable and kind. I would highly recommend this practice.

Sebastian Simmons

May 16, 2019

I would give 0 stars if I could. Incredibly rude staff.

Biggy Bull

Dec 28, 2018

Dr Butler and her hygenists are nice enough. She is okay dealing with basic dental issues but useless when more serious things arise. Her office staff have zero customer service and are nasty-which is a reflection on her. There are enough good dentists in town, don't do it.

Marc Gauthier

Feb 6, 2018

Good day. It has come to my attention via my wife after we left your office today that your staff made some comments that I believe our quite unprofessional. While my wife was in the waiting room awaiting the necessary paperwork package, she over heard staff commenting on how we did not have control over our child, and that we should probably have him checked. I consider this grossly inappropriate, not to mention unprofessional. If your staff want to comment on an interaction with a client, they could at least wait until we leave the office. I understand that the interaction today was quite unpleasant. Do you think that maybe for a moment that it was unpleasant for our child and us as well? We have been to three separate clinics before yours. Every time we coach him and give him the expectation of what dentists do. We have even played dentist with him where we count his teeth, get him to open as wide as we can while we look around his mouth, move his lips around to expose the gums and the likes. The point Iâ€™m trying to make here is that every child is different, and every child has their own fears and moments of anxiousness. We do not need to get our child â€œcheckedâ€ as was indirectly suggested by your staff member. And we certainly can only do so much with regards to â€œhaving controlâ€ over our child. What would you have us do differently other than what we already did during his oral exam. I trust and hope that our concerns will be brought forward during your team meetings so that this does not happen again in the future. PS. Even though the interaction was difficult, I would like to thank Dr Butler for not backing down and continuing the exam even though our son was extremely difficult. This has not been done in the past. The other dentists we visited simply backed down.

holly knows better

Feb 23, 2018

Dentist was nice but unfortunately we won't be going back ...my one year old and five year old have been so so sick with trips to ER and docs the past two days ..i was up all night with both of them and finally they were getting some rest when the dentist called saying I had missed my app..ðŸ˜“(first ever app missed with them) and I understand there's rules and your supposed to call but is there no room to give some people a break ...they told me I had a fee to pay for missing my daughter's app ..abd we couldn't return until it's paid when she's in the middle of a treatment plan .. .i have zero extra money so I guess I'll be calling to get her file sent some where else ...odsp said they don't help with that kinda thing so I guess she cannot go back...it makes me so upset knowing its my fault for not calling but for children they can't set up a payment plan so my daughter could still be seen? Oh well this is what it's all about I guess money money money

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