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Dawson Dental Centre

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4.3 Google Review

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58 Rossland Rd W, Oshawa, Ontario, L1G 2V5, Canada

(905) 728-7381 dawsondental.ca/our-locations/oshawa-dentist

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Google Reviews

Refresh Reviews 4.3

Tara Muir

May 25, 2019

May 2019 - Update: I was not using an incorrect fax or phone number as indicated by the business' response. I have emailed with Lise and forwarded her my original email from January 2019. Lise indicated that the error was on the side of Dawson Dental - not me. Lise indicated that her email was being updated or transferred during the time that I sent my original email and my email was "not received" as a result. I've now changed my rating to a 1 as a result of the business response. Original review: I have left this dental office because of the treatment I received from a hygenist and a dentist. I emailed a letter detailing my dissatisfaction and poor experience to the office manager and the head office for Dawson Dental. Not a single person from this organization responded to address my concerns. Having found a new dental office for myself and children, I have requested a release of records through my new dental provider. The request has gone unanswered as their fax line is always busy and getting through on the phone has not been possible either. The front desk staff are friendly and yes there are refreshments & TVs; however, don't base your decision to use this service based on the entertainment value. Look at how they treat dissatisfied patients and look at their dentist's reviews on Rate My MD - believe these over the shiny office.

Matthew Kotsopoulos

May 30, 2019

I had the best dentist experience I ever had here. Dr sign I think is his name I may be totally wrong though made my experience to be more comforting. I'm afraid of the dentist because I don't have the best teeth. And my biggest fear is to have one pulled and they made sure that didn't happen. The other thing is the Dr had enough time to go and depth and explain the x rays I was very please. The assistant and student were very friendly I would highly reccomend this dentist for students to learn. The only criticism I can give is I feel like I'm bugging them when I call so often to see if their is availability to be seen. I'm still having a few issues and my anxiety is high I feel bad for calling all the time because I know they are busy. But by far best dentist I been too.

Micki

Jun 14, 2019

Let me preface this review by stating that No, i am not invisible. Arrived at 5:09pm for my 5:10pm dental appointment. After standing at the front desk until 5:19 pm, only to be ignored by not one, but the TWO dental receptionists (shabana et Al..... I may be off with the name), I decided to ðŸš¶WALK OUT. I don't tolerate being disrespected . I was no more than 5 feet away from each. They were with other clients, But how much effort does it really take to look over to your waiting client(s) to say " I'll be with your momentarily " or " sorry for the wait, I'll be right with you". No eye contact..not even a hello, how are you, welcome.....nothinggggg. Customer service clearly LACKING here, but the disrespect, no shortage of that. Use this review as a coaching opportunity. ***update********** Although no one contacted me or *attempted to contact me after leaving my 1 star review, I am still Changing my review from 1 star to 5, as my post appoint interactions exceeded my expectations! My daughter had an appointment for her very first dental checkup and I must say, that the thought, and personal touch of sending my daughter a follow up, hand written card from her dentist, as well as the bravery award she received, and not to mention the care and attention from the staff....... was very much appreciated. I was also promptly greeted on all subsequent visits ...with a genuine smile :) This is world class customer service at it's finest!

Lisa J

Aug 14, 2018

I love this dentist and all the staff there. We used to go to the Dawson Dental in Kingston and we liked it and thought it was very nice but the Oshawa Dawson Dental is truly wonderful. The staff are excellent and kind and everyone there makes you feel very welcomed and comfortable. My children actually get excited to go to this dentist! I highly recommend them.

S Gang

Sep 14, 2018

I am a patient with Dawson this year due to my dentist retiring and merging to a new office. I have only had those two dentist for 50 years. I find your staff very polite. Most of the original team is now at the new location, some whom i known since they first entered the profession. Please give an extra thank you to the hygienist who cleaned my teeth...my usual hygienist who was from the Willson group was not available due to a scheduling conflict. I found the new hygienist very pleasant and on her â€œAâ€ game. Cheers

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Opening Hours

Mon:8:30 am - 4:30 pm

Tue:9 am - 5:30 pm

Wed:11 am - 7:30 pm

Thu:8:30 am - 5 pm

Fri:9 am - 2 pm

Sat:9 am - 2 pm