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Verona Travel Ltd

Verona Travel Ltd

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5.0 Google Review
107 Holland St E, Bradford West Gwillimbury, Ontario, L3Z 2B4, Canada
(905) 775-4302 www.veronatravel.com
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May 18, 2018
Took a trip for my wedding along with two friends and my fiance. Verona booked our seats just fine but for some reason did not do so for our friends with no heads up. In the end they were stuck sitting apart for a 13 hour flight, and when we had issues on arrival we were unable to reach the emergency help line. Our friends, in the end, were forced to return to Canada from the airport which was not only a nightmare for them but really put a damper on the wedding.

May 16, 2018
My partner and I took a trip of a lifetime to Japan for two weeks, but were so very disappointed with Verona Travel for many reasons. They did not book us seats on the 14hr flight, and did not answer their emergency phone line when we were in need of help. When we had an emergency and had to return home after the first day (of our two week trip), Verona Travel refused to answer their emergency line and help us, which led to our return tickets prices being skyrocketed because of their poor service. We still have not been refunded for this nightmare of a trip (after over a month of their bs), and their customer service has been extraordinarily AWFUL. I DO NOT RECOMMEND, I don't wish this terrible experience for anyone else.

May 18, 2018
Between not doing their job like booking seats, no emergency contacts and horrid response times. I've lost over $6000 dollars on a trip to Japan that could have all been refunded had my travel mates not made the mistake of chosing Verona Travel. I strongly advise to book your own itenerary through your airline, the representatives don't take responsibility for their actions when the ball is dropped. Needless to say this horrible experience has been reported to TICO and my travel mates will be reviewing your terrible business as well, as it was their wedding you ruined.

Mar 9, 2018
We’ve used Verona travel umpteen times and finally stopped for a minute to let people know what a pleasure it is to deal with Alfie and his staff. If Google only allow 5 stars, Verona is a 6+

May 26, 2018
Horrible agency ! Chickens with their heads cut off!!

INDUSTRY BLOGS

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