Rewards Travel China

First and foremost, Rewards Travel China does not even deserve a single star because this is the worst operating company I have ever had to deal with in my entire life. My fiance and I booked this trip through Groupon, however we are canceling our trip entirely because of the level of incompetence of this travel group. My fiance and I had concerns about the travel ban that China instated and after countless times of me reaching out to an agent, providing my information, and explaining my concerns, all they could tell me is that we SHOULD be fine. I tried escalating to a supervisor countless of times and of course they are always busy and they never reach out with more information or solutions. Rewards Travel China lacks professionalism and timeliness and I do not want to be on a tour that is poorly managed. At this point, I would rather eat the 2,000 dollars than go on a trip that is managed by a bunch of idiots. DO YOURSELF A FAVOR AND DO NOT BOOK WITH THIS TRAVEL COMPANY. I have never been more infuriated and I truly believe this company is a scam. They are unhelpful, disorganized, have ZERO idea what they are talking about and for this reason, I am canceling our trip entirely. We spoke to Chloe and Oren several times, who are travel representatives. With Chloe, I spoke on the phone and she told me to send a follow up email and that a supervisor would be in touch. After waiting a WEEK, I called back and spoke to Oren. Oren told me that I would have to wait an additional 5-10 business days to hear anything, even though I had already placed the concern 7 business days earlier. After following up with zero communication yet again, Oren told me that there was absolutely nothing that Rewards Travel China could do because they have a no cancellation policy. This customer service was the worst I have ever experienced and it is because of their level of stupidity that I don't feel comfortable putting our travel in their hands. Do yourself a favor and book any trip by yourself. This is the worst company.

We just returned home from 10 amazing days in Beijing and Shanghai. This trip is well worth the money. Make sure that you do all of the extra tours. The plays were as good as anything that I have seen on Broadway. You do have to go to the jade factory,silk factory and tea factory and you really don't get to see how things are done, but you do get a free lunch. The hotels were great, but a little out of the way of things. We went to see China, not to stay at hotels. We would definitely use this company again to travel with. Leo in Beijing was the best tour guide that we have ever had in our travels. The rickshaw ride and lunch in a locals home in old Beijing is a definite must do. Don't think twice about booking this trip.

Let me start by saying that we had an awesome time. We were in China so how cool is that! Having said that I need to add that it could have been so much better. Pros: 1. Cheap. 2. Planned transportation. With the exception of the Tom bus in Beijing where the seats were broken and/or deformed, all buses were in new condition and comfortable. You will be in them for hours. 3. Hotels/Accommodations provided. With the exception of the Qube in Shanghai all the hotels were very nice. If you come during warm weather you might be faced with AC issues. Note that the Ritan Hotel in Beijing is under construction. Also note that meals, especially breakfast, is Asian cuisine. (Average price of hotels, according to Google, is $60.) 4. Entry tickets for museums, displays, events, plays etc were reserved & purchased in advance. 5. While some were better than others the Tour guides were professional, somewhat knowledgeable and offered their personal experiences to illustrate life in China. Hai Tao was a standout and a big thanks to May for the airport assistance. Cons: 1. It will take a multitude of calls to straighten the itinerary and flight schedules. After corrections were made the same mistake appeared several more times. Don’t blow a fuse. 2. IMPORTANT: A key aspect of Rewards is to take you to predetermined product outlets for the purpose of getting you to buy the product at the outlets aka commission based shopping (Big surprise to us). Everyday you’ll spent a min of 2 hours in QVC styled demonstrations of tea, silk, jade, pearls, medical herbs (hilarious farce), clay figures etc. These purchasing events supposedly is what allows Rewards to offer a cheap price. I understand that aspect; what was frustrating is that Rewards made these purchasing events their priority with everything rotating around the sales (Shopping Hint: With few exceptions items offered at these events can be found all over for less money) 3. Dismal to nonexistent city tours of Beijing, Shanghai, Hangzhou, Suzhou and Xian. All tour guides neglected to provide location info/highlights as we traveled thru the cities on buses. 4. The $30 Grand Canal ride in Suzhou involved, after a long wait, getting on a motor boat that sailed approx 200 yards then returned. It was a rip off. Walk the city instead 5. The Peking Duck dinner was not an authentic dinner and was poorly executed. The restaurant was located on the 2nd floor of a mall. Cooked and prepared for large touring groups. 6. Daily Itinerary changes. The changes caused several schedule issues. 7. Large groups. Our tour had over 100 people. We were broken up into 3 smaller groups for touring but regrouped for meals..lots of waiting! 8. One tour guide kept us so long in the basement of cheap souvenir shop (commissions) that we boarded the Shanghai boat tour last resulting in poor viewing spots. 9. The dumplings at the Dumpling Dinner and Show were horrible. Mass produced for foreigners. 10. Did not get to see the Shanghai Museum because of poor planning. If someone asked for my recommendation I would recommend spend a little more $ and go with a non commission based tour that had smaller groups. We could have seen and experienced much more but what we saw and experienced resulted in an awesome life time adventure.

Really disappointed. Did a 10 day trip to China- Beijing, Hangzhou, Suzhou, Wuxi, Shanghai. The tour guides IN China, were amazing. Mary & Lulu are fantastic. However, dealing with Rewards China when asking questions, they are no help. We pay a booking fee for what? For a company not to reply to our emails until it’s too late? Really my happy with the professionalism and how useless they are when you need help. Use a different agency if possible! Or deal with anxiety and stress of no replies.

Excellent tour...everything super good..very good tour guides and hotels..and best of all, can't beat the price