Diamond Travel

Friendly, patient, courteous staff! I have been going there for many years and will keep going there. They even work after hours to accomodate my needs. Thank you so much for all your help over the years!!

Diamond Travel has been in business for over 15 years and it is a well trusted Travel Agency. Clients come from all over the world. In reply to the first comment and for further information to clients looking for travel agency services, when you buy the ticket and pay for it, normally nobody should take your seat but some special cases exist. If a change must occur and the seat must be given to someone else, the travel agency should be notified and a travel agent should notify the client about the change. If the travel agency is not notified about the change, they are not responsible for going back to check a ticket they sold 8 months earlier to make sure whether or not the seat is still available for that person. I understand your disappointment but since you bought the ticket 8 months earlier, you should have followed up at least two months before your flight. The travel agency could have sold hundreds of tickets in that long period of time. They wouldn't remember yours! As for missing your plane, it is not the travel agency's fault that you arrived late to the airport. You should have checked the weather the day before and made arrangements so that you wouldn't miss your flight. They should have notified you though that your ticket was non-refundable although the information would be written clearly on your ticket. For future clients, I advice you to ask all sorts of questions to the travel agent before you buy your tickets. Questions to ask: - If the ticket is fully-refundable, partially refundable, or non-refundable and in what situations - What are the penalties if you do not show on time or if you want to cancel the ticket - If cancellation or change of flight is possible, how many days before the flight it should be done - How many bags are you allowed to take. What is the allowed weight of the bag. What's considered a handbag. Remember that if you take more than the allowed number of bags or go above the allowed weight, you will be charged an extra fee - What would happen in case the flight was delayed and you miss your second flight While the travel agency should provide you with such information, it is your responsibility to make sure that you get all the information you need. Remember in every travel agency there are more than one travel agent. Some of them are more experienced than others. Some of them would give you all the information you need to know without having you ask, others won't. You can't blame the whole travel agency for that. If you have a problem with a certain travel agent, call the agency and ask for the manager or the owner. Speak to them and let them know about your concerns. If you buy a ticket months earlier than your flight, make sure that you follow up at least once every 2 months. One last thing I would like to mention, some people may try to sell you tickets under the name of a well-known agency and tell you that they can get you a cheaper price but you should not let anyone at the agency know about it. Never be fooled by such claims. It is called fraud. They take your money and run away and send your passports back to you in the mail. Shall you meet such a person or group, call the travel agency's number and report it immediately. There are travel agents who work with an agency with from home. I advise you to call the travel agency and make sure that this agent really works at that agency. When you buy the ticket from them, I advise you to call again and make sure that the office knows about the transaction and that it is legit. Always get the name of the travel agent and it is best if you see their ID to make sure they are not using a fake name. I wish you all good luck and happy trips. Best Regards, Mimi

Hi Joe, I'm a travel agent and just to let you know, if it doesnt say that the ticket is non-refundable on your invoice then you can call TICO and file a complaint and the $2000 will be refunded to you by Diamond Travel. I don't kno if it's too late to do anything about it now since you wrote that review more than a year ago but if that happens to you next time, call TICO immediately! They will be able to help you.

I purchased a ticket almost 8 months in advance and was told iam booked but when i went to pickup my ticket i was told my seat was taken due to not keeping in touch so i rebooked but the price went up i said ok. When the day for my flight arrived it was very bad weather and had to drive from ottawa to montreal which was not even included in the ticket so i missed my plane. I was told by BA that the ticked is non-refundable and that i had lost over $2000 since Diamond travel did not inform me of the non-refundable issue. When i confronted them they told me there is nothing they can do. So please do not go with this travel agency!