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Tian Bao Travel (Compass Holidays)

Tian Bao Travel (Compass Holidays)

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3.0 Google Review
102F-222 Spadina Ave, Toronto, Ontario, M5T 3B3, Canada
(416) 977-7711 www.tianbaotravel.com
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Feb 6, 2019
the most reliable and cost effective travel agency in GTA.

Mar 29, 2017
Not good customer service experience ever and I am not recommending Tianbao travel to anyone who wants to enjoy the trip. I Called the customer service line to inquiry the Vancouver 7 days trip. The agent who answer the phone is not patient at all and put the line on hold for 30 minutes.

Aug 30, 2018
一直没有时间写个评论,正好这个事情前两周刚刚算是完全结束,想把这个经历写下来,以后再也不相信这个旅行社。事情要从去年跟天宝定去黄刀的机票说起,当时委托这个旅行社帮忙定了一个五天团加来回机票,当时这样想就是相信旅行社能把接机等事务都一起安排妥当。结果我们回程到了机场,发现本来该是12月30日中午加航的航班,旅行社订成了来年十月份的机票,机场表示这是旅行社的错误,致电旅行社他们可以负责改票。打通旅行社的电话,工作人员说他们本来是可以帮忙改票的,但是因为是公众假期,我需要自行垫付,回头再与他们商议赔偿的事情,当时问此事是否他们会全部负责,接电话的人吞吞吐吐说你怎么也是只能先买票回来,他们经理不在。当时原先订的中午的飞机是要3000多刀,旅行社的人说那绝对不行的,你买晚上8点多的westjet吧,那个航班两个人是1300左右。当时也确实没有别的办法,所以就自己掏钱买了票。加上航班又延误了两个小时,我们两人在荒凉的黄刀机场足足等了10个小时,因为是买错机票,误机保险也不能赔偿。 等放完了元旦假期,我开始与旅行社联系赔偿的事情。这个摆乌龙的人还是旅行社的社长,结果赔偿的时候根本没有相应的权利和能力。旅行社给我最开始的理由是因为订完机票后是给我发了email的,我也应该负责。这1300他们认为如果当时把机票订对,就会比告诉我的价格高出300刀,而我这张从黄刀飞回来的机票还可以在它过期之前改签,价值350刀,他们只愿意赔偿600块钱天宝公司的礼品卡用于再消费。至于误机什么的他们一概不管没有的赔。很抱歉。 第一,当时是你告诉我多少钱,什么票,我就给你付款,完了你现在跟我说不对,你要的东西是更贵的,你只能自己负担这部分钱,我要是知道这么贵我就不买了好吗?第二,我本来并没有要出行的计划,用不上这机票,再说我要坐飞机,还不一定坐加航,你强行算进去能算赔偿吗?第三,我给的是真金白银的现金,为什么你还我礼品卡,还要在你公司消费,有信心吗? 当时这个结果把我妈妈气的不行,白白受罪回头还一点诚意都没有,于是给他们打电话又投诉了一次,多方拉锯,最后的结果就是能给退现金,但也只能退651. 然后社长说以后你们再订票我真的真的保证能给你们最低比外面还要低的价格。我觉得这个事情是真的非常心烦,对结果不满意但也不想再浪费更多的精力去纠结这个事了,于是就同意了赔偿。最后到账又等了很久,钱到账是二月28。 本来呢,也许就到此结束,但是年中对时候突然决定和父母去一趟美国探亲,想起来我们还有350刀的加航credit可以改签,又想到了上次社长真诚的态度说是一定给个好折扣,于是就让我父母跟这个旅行社联系。后来票是订了,但是说好的350刀credit最后扣除这个扣除那个买了两千刀机票只便宜了60几块钱!我当时花了一千多买的机票你跟我说只能抵350难道不是应该已经算上了各种需要扣除的费用吗?这不是明摆着觉得那么久之后懒得算帐? 再后来的机票也没有订好,我们要求离市区近的机场又给我们订了远的,想要上午的订了下午的,订了basic经济舱也不告知一下导致又额外付了三笔行李费的,但这些都是我爸爸这么说我没有亲耳听见就不想细究了。但真的对这个旅行社非常失望。

Feb 28, 2017

Oct 4, 2018

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