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Hi Desert Dental Center

Hi Desert Dental Center

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1.3 Google Review
2205 E Palmdale Blvd, Palmdale, California, 93550, United States
(661) 273-1333 avhidesertdental.com
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Nov 18, 2017
1.I missed my daughter's first consultation appointment. My insurance had already sent them the requested approval letter to get my kid checked out. The dental office staff never kept the letter on file.(Also my insurance assured me MULTIPLE times that they had faxed it and I DIDN'T need a physical paper with me when I go in.)They gave me hell to reschedule the consultation after speaking to my insurance. Now, I called yesterday to set up an actual appt., the receptionist confirmed me to bring my daughter in at 8 a.m. today. (Today being Saturday.) I arrive to the office and it's not opened. I called the office, voicemail claims Saturdays they open at 9a.m., as so does the schedule outside. Ok. 2. My kid gets strapped for the giggle mask. (BTW they offered me to pick either the giggly gas or the sleep gas while they work on her.) Dr. Sandra pulled me into the next room to break down the procedure, as well as what she expects from the parent not do once inside. My daughter is 4. Parents know that kids tend to freak out when they don't know whats going on. So what does a parent do when they are restricted on what they can do? OBVIOUSLY resort to talking to try to relax them. HOWEVER ME SPEAKING TO MY DAUGHTER FROM ACROSS THE ROOM WITH DR. SANDRA AND HER TWO ASSISTANTS IN THE ROOM, WAS DISTURBING THAT SHE CLAIMED TO BE UNABLE TO DO HER JOB! SHE ACCUSED ME OF NOT FOLLOWING 'HER RULES'. I TOLD HER SHE HAS NO RIGHT TO SPEAK TO ME THE WAY SHE DID. VERY RUDE, I MADE IT CLEAR MY 4YR. OLD WAS SIMPLY SCARED! I THEN ASKED ABOUT THE SLEEP GAS. DR. SANDRA STATED I WOULD HAVE TO RESCHEDULE. SHE THEN PROCEEDED TO REMOVE MY DAUGHTER AND I FROM THE ROOM. APPROACHING THE RECEPTIONIST, SHE CLAIMED THEY DON'T CARRY SLEEP GAS (AFTER DR. SANDRA TOLD ME PERSONALLY TO RESCHEDULE!) **AS A PEDIATRIC SPECIALTY OFFICE, DR. SANDRA SHOULD'VE KNOWN HOW TO WORK WITH A 4YR. OLD, WITH HER MOTHER FROM ACROSS THE ROOM** DO NOT BRING UNDER-AGED CHILDREN TO THIS OFFICE! HORRIBLE EXPERIENCE!

Aug 31, 2017
Do not come here! The staff there is unprofessional and have no sympathy! I only went there because medical gave me Acces Dental plan that I'm now switching.. My son had an emergency and needed work done. The dental assistant that took his X-rays was not talking at all she looked like she was spaced out or sleepy. He was in pain and she needed to do X-rays so she didn't do them because he was crying but she didn't try to calm him down, she didn't said anything. Then took me to the room and while the dentist was examining my son she was sitting in the chair and put her head down like she wanted to take a nap.. the dentist then told me that they couldn't do anything for him because they didn't especilize in kids. So why the heck they didn't tell me this in the first place 😠😠 my son was in pain and they just waisted my time! They just didn't care. They should close this place down! If they don't like their job they should quit

May 24, 2017
Waited 2 and a half hours to be seen th lady at the front desk didn't even know how to locate my insurance company! Every dentist I have been to in different states always figure it out since is a military insurance! This lady had to clue who to call after and hour and a half of waiting I had to call and figure it out myself for her! They didn't even do a good check up she seriously looked for a minute and said all good we'll clean them and you are good to go! They didn't do a full check up! Not worth the wait my daughter missed her school day by the time we got out. Very frustrating! Please don't waste your time here!

Oct 10, 2017
The staff and dentist are unprofessional they dont care about patients feeling or if they are in pain and the dentist has left a piece of a dentist intrument in patient tooth. And even insurances warns you about this office .

Jul 12, 2017
I don't mind waiting for good work and friendliness. The wait was over an hour and I got here early for my appointment . I'm switching back to my old dentist. I feel in Lancaster they do better with children .

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Opening Hours

Mon:9 am - 6 pm
Tue:9:30 am - 6:30 pm
Wed:9 am - 6 pm
Thu:9:30 am - 6:30 pm
Fri:9 am - 6 pm
Sat:9 am - 6 pm

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