Neighborhood Healthcare

I took my son here as a newborn & they got me in even though I just walked in. I heard bad things about clinics but I've only had good experiences with them. Everyone is really nice. Dr. Doshi is so informative, knows what she's doing, takes her time with her patients, and she is very sweet and professional.

Took my new born here I didn’t like how I had a trainee practice on him more than once and it was not the best experience people are trying to not stay there for long had me waiting over ten minutes just to return my newborns follow up I had someone else help me that was just unprofessional while he was just sitting down next to the printer another incident the doctor that saw him didn’t call me personally to explain my babies illnes she had him call me and didn’t give me much info told me to go to the Er later on I was transferred to sharp since the er didn’t have equipment for him , later on the nurse from sharp told me the doctor was Not following procedures and should had transferred me directly to sharp made me waste over 5 hours at the er for nothing all the could do was help me transfer me to sharp . I never had good experiences here , if you can find another place to take your babies .. do it . I later on changed to California pediatrics in San Marcos it’s the best decision I ever made .

I volunteered 100 hours of my time here. I thought it was a great organization. The staff all seemed to genuinely care for patients. Derek, the office manager at the Grand Street location, is an amazing person. It seems like there were a lot of negative reviews in the past. It's unfortunate that people had bad experiences at the clinic. The good news is that things seem to be better now!

Regarding DENTAL services (not healthcare portion) - Although it is "common" practice of other clinics as well, the dentist tried to claim additional fillings that were not actually necessary for two of my daughters to have done. The dentist (again, this is common practice by others/not just this location) said my daughters "needed" to have more than 5 fillings (each/both daughters) but I listened to what was being said and this is where the problem began. The dentist stated there was a major cavity that each of my daughters had, but also began to list all of the "PRR" 'cavities,' which are NOT cavities at all. I was a dental assistant for two years and know that "PRR" stands for "Preventative Restoration." This type of a filling is NOT necessary if one will continue to get regular check-ups. Old-school dentists NEVER made it a habit to automatically fill "PRRs" because it is really something one simply needs to monitor and keep an eye on. With regular brushing and flossing, "PRRs" may NEVER need a filling ... EVER. I requested the dentist fill only the "actual cavity and not the PRRs" but they refused. They kept insisting that "this is the recommendation of the dentist," and so on. My simple request was to have the PRRs ignored for the time being and fill only the larger cavities that would be a problem. They refused to listen to me, and would not fill only the regular cavity as I requested. Eventually the office manager contacted me because of how "disruptive" I had become, but still refused to listen to my explanation of the unnecessary filling recommendations. When I also requested that composite (white) fillings be used instead of the amalgam (silver) fillings, I was told the cost would be $300 for one filling. (This is supposed to be a low-cost clinic, based on earnings) When I called the receptionist/billing person, I was told I had been misinformed and the white filling would still be only $70. (Which is what I had paid in the past at the same location for a white filling in my tooth) I explained to her I had been informed that the white filling would be $300, and she told me I had been misinformed and that it was an error and that the white filling would be only $70. I took my daughter in and confirmed once again the cost of the filling, $70, and had one of my daughters go with the dentist. Even though I requested the larger cavity be taken care of because it was the most pressing issue, I later discovered they had filled the smaller, PRR cavity instead (against my request) and left the larger cavity to be filled at a later date! Not only did they drill into a healthy tooth, but they purposely ignored the significantly large cavity that needed the most attention. When I went to pay for the filling (the wrong one, mind you), the manager was there insisting once again I pay $300 for the filling and not the $70 I was quoted. I later received a bill in the mail for the balance as well. FOLLOW UP: I have since taken my daughters to TWO other dentists ... BOTH dentists (not affiliated with Neighborhood Health Care/Date Street Dental) have stated neither one of my daughters had more than a single cavity each! Only ONE cavity in each of their mouths ... NOT the multiple cavities and "PRRs" they attempted to claim at Date Street Dental. I asked them to make sure and explained what had happened, but both dentists confirmed there is only one cavity in each child. I asked another dental professional about the scenario and I was told the reason many dentists choose to fill the "PRR" diagnosis type is because "The patient may never come back and they 'get them while they can' either to obtain more revenue or possibly prevent a cavity from forming in the future." Ultimately, the reason there is only one star is because of the way in which the entire scenario was handled. These are MY children and because I recognized the over-diagnosis of 'cavities' that did not need to be filled immediately, the staff should have filled the cavities in the order requested rather than force unnecessary fillings.

I went to the Grand Ave location. The receptionists are all very RUDE! Stay away from this place. I thought I was seeing a Dr and found out 2 months later that she was a nurse practitioner. Her name was X.Flores and she is horrible. She wouldn't listen to me. I was having very bad lower back pain after giving birth to my first child and nothing showed on my x rays and she told me that there was no reason for treatment! Then I was told she was leaving the clinic and that I would be seeing a pain specialst. I should have been seeing him from the beginning! I saw Dr. McCarburg and he was very nice and then he spoke to Flores and I don't know what was said and he then told me the same thing. I have had a couple Dr's over the last 5 years and I have never dealt with people like this. This place needs a complete overhaul! The office manager never calls me back regarding my concerns. Please do not go here! I have also worked in the healthcare industry and this is by far the worst place I have ever gone to.