PCH Dental

Billing issues like crazy with this dentist, not worth the trouble at all. I was overcharged for procedures, and now two months later I still haven't been reimbursed. I really recommend avoiding this place.

Terrible dentist but fantastic staff. Dr. Hanna's behavior was unprofessional and unethical. She required that I undergo multiple operations for my teeth that were unnecessary. Although I did not know it at the time, I was skeptical by her unconcerned attitude and asked for further clarification on why those operations were necessary. She breezed through the answer then proceeded to ask me about my credit score because she knew my insurance wouldn't cover the charges. In all my experience with dentists, I have never had a dentist ask about my credit score. That was a major red flag and demonstrated her lack of concern for my personal well-being. Instead, she was more worried about making a profit. When I told her I did not want to share that information, she provided alternative means to pay for the charges. I told her I would think about it. The X-Ray was then taken and I waited in a different room for further evaluation from Dr. Hanna. That evaluation was never properly communicated to me so I ended up waiting in the room for over 40 minutes. Frustrated by this, I brought up the situation to the front desk and the receptionist kindly helped me to remind the dentist. When Dr. Hanna came into the room, I addressed her lack of professionalism and failure to care for her patient. I also brought up the fact that I waited for a ridiculous amount of time and she did not offer any updates about what was going on. Of course, she was defensive but eventually apologized for the lack of communication. Things went much faster after that. Due to my skepticism about her diagnosis, I shared my patient information (including x-rays) with my dentist back home. I also went to a different clinic to see a dentist for another opinion. Both dentists told me that the operations that Dr. Hanna required were unnecessary. In conclusion, Dr. Hanna tried to convince me to undergo multiple procedures that would've cost well over $1000. Those procedures were not necessary according to two separate opinions by different dentists. Dr. Hanna asked for my credit score to run a charge against me (major red flag). She was unconcerned about my financial and personal needs. Her lack of communication resulted in an additional 40 minutes of wait time that was completely unnecessary. She was defensive when I confronted her but eventually admitted her mistake about communication. Needless to say, I will not be going back to this clinic and I highly advise those considering coming here to stay away.

I absolutely love this dentist office!!! They are very gentle, have state of the art equipment and most of all they Love the Lord!!! I'm so thankful for this team of experts❤🙆‍♂️😊

The worst dental service!!!!!! Save you health and money find another

I have change my insurance to HMO so I have to switch my dentist. For my first visit, I have to wait 90 minutes to take x-Ray then another 30 minutes for x-Ray. Dr. Hanna took a look at me about two minutes then she listed out lot of procedure I need to do which cost more under the HMO plan than my previous dentist will charge me if I am without insurance.