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California Dental Group of Riverside

California Dental Group of Riverside

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2.7 Google Review
3845 Pierce St, Riverside, California, 92503, United States
(951) 359-1900 www.califdental.com
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Google Reviews

Refresh Reviews 2.7


May 18, 2018
2 months after I received my Invisiline retainer from this office, it cracked. The timing couldn’t be worse because I am about to go out of town for my daughter’s wedding and will be gone for a week and a half. I called the office and spoke with Marlene. After I explained all of the above to Marlene, she told me I would need to come in to see the orthodontist next week. I reminded Marlene of WHAT I JUST TOLD HER—I would be out of town, next week...and this was an emergency. Failure to wear a retainer could result in movement. I also told her the orthodontist was not the one who took my original impression, it was a dental tech. She said she would look into it and get back to me that same day. She didn’t. I heard from her halfway through the day today. She wasted 24 hours during which I could have been trying to get an emergency appointment elsewhere. She told me I had to see the orthodontist and he was only in the office once a month. If I couldn’t come in next week, I could see him mid-June. I then explained to her that I didn’t feel that was a reasonable response to an emergency issue, and if this office couldn’t respond more appropriately to my needs, I would be transferring my care, and my family’s care elsewhere. One does not expect a retainer to break down within a couple of months. Nor does one expect to be told that emergency appointments have to be made at the convenience of the office. She gave me a cheery,”Okay.” No other solutions were offered. Needless to say, I’m going elsewhere and I can no longer recommend this office. Their customer service is lacking, and I’m not happy with the product they provided.

Mar 20, 2018
I have been going to this office for years now and will continue. I refer as many people as possible to show them how much I appreciate everything they do for my family. I have a complicated schedule and they always work with me to make it work without being a burden and are always more than willing to work with me about the financials. I know most of the staff by first name as they know me which makes me feel so welcomed when arriving and leaving. Having a good relationship with them makes it easy to discuss any problems I am having and come up with an action plan together not just being told that I need a bunch of work. I have never felt like they have added unnecessary work, they have always made suggestions but were also sure to let me know up front what they only considered cosmetic should I still decide to proceed with the work. I love this office and so grateful to have come across them. Thanks California Dental!

Apr 4, 2018
This place is a hack job. You’re nothing more than a cash crop. They didn’t document the entirety of the work and now are demanding payment to fix it. DO NOT PATRONIZE THIS PLACE. Your health is on the line!!! Update: They finally agreed to fix the failed filling they claim they didn’t do, but they forced me to sign a paper that denied that they did the work in the first place and that they wouldn’t fix it again if it fell out (without charging). Again, the staff is very nice and the doctor was kind enough to do the work, but I was definitely run through the ringer.

May 1, 2018
They are awful, long wait times, Scam you out of your money I left before they did any work because they wanted to much money almost 500, same services at another dentist all I had to pay was 50$ I have a ppo blue shield. They are a a scam do not go here!

Oct 26, 2016
All the work I had done there is falling apart not even done paying for it . And now I went to a different dental office it's going to cost me a lot of money to correct there mess.

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Opening Hours

Mon:11 am - 8 pm Today
Tue:9:30 am - 5:30 pm
Wed:9:30 am - 5:30 pm
Thu:11 am - 8 pm
Fri:9:30 am - 5:30 pm

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