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Gateway Dental Group and Orthodontics

Gateway Dental Group and Orthodontics

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1.9 Google Review
38209 47th St E #Ste E, Palmdale, California, 93552, United States
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Jul 13, 2017
I really like that they don't press for work to be done immediately. That being said, BE CAREFUL!!! They have overcharged me for co-pays numerous times and they can't seem to keep our insurance on file. I have to give it to them every time I take my daughter in.

Oct 24, 2017
Way too expensive. And when I went back to get a copy of my dental x rays so I can transfer over to another office, the girl told me she would be with me in a minute, and started helping other people!! Just rude!! High prices and low quality customer service I wouldn't recommend going to them.

Jul 28, 2017
Had a root canal done, no problems with that, but when I got my EOB they had overcharged me $72. I went in to get it back and they said there was still an open claim. The insurance never received any more claims and I never got my money back.

Oct 3, 2017
This office has the worst service ever!!! I called to speak to a manager to file a complaint and they wouldn't transfer me to her without giving my personal info. I waited on hold for 6 min and i had to hang up as no one cared to assist me. My husband had an appointment for today and he took time off work and when he goes there they say oh its for the day after. They even called and confirmed the day before the time and date but when he shows up it had been moved the day after. Instead of accommodating at the time he was there, since it was their mess up, they asked him to reschedule. This office doesn't care about patient's time nor their work and that they have families to feed, all they care is their numbers. I'm disgusted with their service. Anytime i go there, if my appointment is at noon i don't get seen until 12:45pm. Their schedule is all messed up and they think that we have the time of the day to waste at a dentist's office! They will split my appointment in 2 sessions even if its for a cleaning as they don't have time to finish, and this way they can milk copay each time you go in, although its for the same problem. It's sickening! IM SOOO DONE WITH THIS PLACE! I hope they get audited and see for themselves what is going on.

Jun 16, 2017
If I could give anything lower than 1 star I would -- I made my appointment 1 week in advanced (10:30am) arrived at 10:20am & at 10:30am they told me it would be about a 20 min wait... what was the point of an appointment? the Dentist & DH were nice however, when it came time to speak to Claudia, the "benefits coordinator" she had the biggest and rudest attitude towards me for simply asking for a direct price instead of her entire terrible sales pitch. When I told her I wasn't interested in the 1,000,000.00 things she offered that we're gonna cost an arm and a leg she tried to charge me$110 for showing up & $350 for my visit instead of the $59 promotional price I signed up for simply because I told her I wasn't interested in her other offers. It was obvious she was upset. Completely rude. Never going back again. I would advise others not to either.

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Opening Hours

Mon:8:30 am - 5:30 pm
Tue:10 am - 7 pm
Wed:10 am - 7 pm
Thu:8:30 am - 5:30 pm
Fri:8 am - 4:30 pm
Sat:8:30 am - 5:30 pm Today

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