High Plains Community Health Center

The doctor I saw for yearly exam . It was the worse exam I have ever had. Knowing I have a family history of both breast and skin cancer, the doctor did neither a breast exam or a skin check.

I'm honestly impressed with the staff, and the facility, I live an hour and a half away and I've never had a problem with them. The staff are very kind and caring, and the facility is more up to date then the one In my county.

I cannot believe this clinic. I had yet another problem this morning and No I am not nasty or mean or expecting too much. I had another medical problem in which I was in a lot of pain. I did send an email right after I got back home to M Sutphin and received no response, not from my email nor to my phone which I supplied the phone number. I then sent an email to J. Brooke, these people are the administrators and yet still no reply from either nearly 5 hours later. With the problems and lack of communication on their part, how can anyone trust this clinic? I could get into details regarding my visit to the clinic this morning, I choose not to while awiting a call from them. If I do not get any response I will then fully explain why and how I feel this way concerning this clinic. They are receiving a star because the receptionist was great and so was Dr. Portners nurse.

I am very upset. I had a scheduled appt for this morning and when I arrived there were 3 others waiting to be seen with appointments and another came in with a child that had an appointment. A few minutes later we were told that they were running behind because they had many walkins this morning who didnt have appointments. Then a nurse came out and said we are so sorry we will get to you as soon as we can because its so busy this time of the uear people coming in with seasonal allergies with the weather changing so much. One man said pretty good, if we are late for an appointment, they wont see us, but we can be left waiting. I can see squeezing the unscheduled patients between the scheduled paints, a little wait is ok, we can deal with that. BUT, to see ALL the walkins that are unscheduled before those with appointments is just wrong. We have our appointments schedules according to jobs etc. I have a severe health situation that needs to be followed closely, well none-the less...after waiting approximately 45 minutes to be brought back to a room I did see the nurse, was weighed, bp taken, etc...the wait was on again. I was told I would be seen next as the PA was finishing up in room 14 and my room was next. Well, that didnt happen 45 minutes after being brought back to the room, I opened my door and the nurse came and apologized for the wait again. I said its ok, I am leaving, I have had enough. I received a call from the nurse a few hours later asking if I was available this afternoon to come in, I said no ty, husband is working, she asked if she could schedule me for Tuesday morning? If I wanted an appointment for Tuesday morning I would have made one. My appointment was scheduled as follow up to being in the hospital and facing "major surgery", as I am not out of the woods and need to be followed closely. I told the nurse no thank you I will look elsewhere for a Doctor. As I left, there were still others waiting with appointments to be seen, that same man still there and very upset. This is Darlene, Manny's wife and it was my appointment not his.

This clinic is ridiculous and should be shut down....