Sheppard Village Dental - Dr. Brach

Great first time experience at this dentist, everyone is so happy and helpful. They did a great job in guiding me through the 1.5-2 hour initial consultation, the team took lots of pictures and had a thorough look at my teeth. Took everything I said into consideration, I was in a rush so they did a good job of getting me out at the time requested. At the end got a gift card which was awesome as well as ice cream. Dr. Wong and the team are very helpful and kind.

Dr. Malkit Brach is very experienced and knowledgeable dentist. He takes the time to know patients overall health while producing great results to his clients. My wife and I had a some treatments done this year and couldn’t be happier with the way everything turned out. Five star service!

Excellent service and the team is super nice. We've been coming for the last 5 years. Moved to Pickering but we refuse to leave the team here. Just started bringing our 2 year old and they have been fantastic with her. They have ice cream in the waiting room!

I want to make a complaint to this dental office because one of their staff, Lisa. The experience with Lisa is very unpleasant. Whenever dealing with her over the phone or in her office, I don’t feel that she cares about me, I feel like she only wants my money. She couldn’t provide expert opinion but she likes to argue in order to persuade you in doing the treatments. There was a time when she argued with me in her office about how many surfaces my tooth had been eroded before Dr. Brach fixed them for me. The photos taken before my treatment showed clearly that my biting surfaces of both tooth were very good, where turned bad was in between. She kept arguing with me of that. It was just very unpleasant. Eventually Dr. Wong came to explain to me. How many surfaces my tooth were eroded is not important, when she kept emphasizing it, it just made me feel she wanted to intimidate me. Yesterday, before Dr. Brach did the treatment for me. I asked how much would be the estimated cost for my treatment, he didn’t mentioned anything about a $150 examination fee. He only said “It would be $197 times 2.” Eventually, I got 2 tooth filled, I was charged $207 for each. My last visit was $325, only for a general examination. Lisa in her office said, she waived the $150 examination fee for me, I should be thankful for that. She said “it’s just like you go to a walk-in clinic.” The prices are not the issues. I just don’t feel comfortable. What led me come here to rate this dental was because of an event happened this morning. I made an appointment with Dr. Wong this morning, for Friday 1:00 if some one cancels that. Everything was fine until she called me back and told me that she needs to acquire my deposit to book this appointment. I don’t know if this is a policy of this office or just an unfair treatment to me. You know, Sheppard Villiage is not the only dental office in this town, the only reason why I booked an appointment with them was because I like Dr. Wong, Dr. Brach and other staffs in this office. On one hand, Lisa doesn’t want to do my business, she personally canceled my potential appointment this morning by calling me back after the other receptionist had already booked the appointment for me. On the other hand, because of my unpleasant experience with Lisa, I don’t feel like to go back to this dental office again. I don’t recommend this dental because of Lisa’s bad customer service.

It's been over 15 years since my last dental visit. They welcomed me with open arms. Everyone is so kind and patient. My fears and anxiety about the dentist is slowly diminishing just after the first visit. I am excited to bring my son and I know he will have a much better dentist experience than I did growing up. I highly recommend this office to everyone, especially those who have had a negative experience in the past. This staff will surely put a smile on your face.