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The Garage Door Store Barrie

The Garage Door Store Barrie

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1.0 1 review
304 Dunlop St W, Barrie, Ontario, L4N 7L2, Canada
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Jun 25, 2021

Terrible...avoid at all costs

On June 10, 2021 a technician came to look at our garage door that wasn't working. They came and spent about 15 minutes wiggling wires and said that it was the motherboard. They charged us $144.64 for the visit and the diagnosis (which was incorrect). Through further investigation that was NOT the problem. We spoke to another technician who said that anyone who knows anything about this system would know EXACTLY what it was (the garage door button, NOT the motherboard). The other technician (from a different company) fixed it for us quickly. We tried to get a refund from the garage door store in Barrie, who charged us $144.64 since they did absolutely nothing and gave us a fake "diagnosis". They have hung up on us, not answered our calls and argued with us. This company is unreliable, clearly has no knowledge (and should not have taken this job) and unethical.

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May 7, 2019
requested a quote online, no response. Then i called, left a message with receptionist, no response. Called again, and this time got a call back and was told he would call me back with a price. Never did. I was waiting around and calling back for 2 weeks. If they can't get you a price in a timely manner, than i can't imagine their service level when it comes to install or if there are any issues.

Sep 23, 2018
found it very overpriced. hard to even get a quote with specific prices. maybe educate your front desk person so they can answer simple questions regarding your own products

Aug 23, 2017
Great service. Walker was very friendly and provided all of the necessary information I needed to make my decision. Scheduler very professional on the phone. As the customer, installation was a smooth process. My only recommendation is that the people installing show up at the time provided. (1.5 hours late)

Sep 5, 2017
I recently had a new garage door installed by The Garage Door Store which went flawless. Right from the immediate sale in their beautiful showroom to the installation and finally the courtesy installation follow up by the salesman, they delivered on all aspects promised. I would certainly recommend this company to friends and family.

Jun 5, 2017
We had ordered and scheduled our door install 3 weeks in advance. At 3 p.m., the day before the scheduled install, The Garage Door store called to confirm the scheduled installation. We happened to be at work at the time and didn't get the message until later that evening after the store had closed. We assumed that since we scheduled the install date, we were still good. No one showed up the next day saying that since we didn't call back to confirm, they took us off the schedule. When we called in the morning to ask where they were, we were directed to Walker Dobson who emailed the following to us..."We do not know your work schedule. You could have called and left a message at the office, called first thing in the morning or you had the salesman's personal cell number who you could have reached out to. This would have insured that the install was completed today. If the install HAD to be today, and it was me, I would have followed up on the date" We had already put a deposit down over the phone. No paperwork or receipt was provided to us and we were told that their "policy" was that it was a binding contract once a deposit was made. That "policy" was never discussed with us. At no time was an apology provided or any discount discussed. Walker only placed blame on us for not calling back the day before even though we worked with the salesman to schedule the date of install and took the day off to be home. Walker was extremely rude and had ZERO customer service skills in dealing with this issue. I have told everyone I know in Barrie not to use this company. Don't give them your money. It's not worth the hassle you will undoubtedly go through.

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