The Garage Door Store Barrie

requested a quote online, no response. Then i called, left a message with receptionist, no response. Called again, and this time got a call back and was told he would call me back with a price. Never did. I was waiting around and calling back for 2 weeks. If they can't get you a price in a timely manner, than i can't imagine their service level when it comes to install or if there are any issues.

found it very overpriced. hard to even get a quote with specific prices. maybe educate your front desk person so they can answer simple questions regarding your own products

Great service. Walker was very friendly and provided all of the necessary information I needed to make my decision. Scheduler very professional on the phone. As the customer, installation was a smooth process. My only recommendation is that the people installing show up at the time provided. (1.5 hours late)

I recently had a new garage door installed by The Garage Door Store which went flawless. Right from the immediate sale in their beautiful showroom to the installation and finally the courtesy installation follow up by the salesman, they delivered on all aspects promised. I would certainly recommend this company to friends and family.

We had ordered and scheduled our door install 3 weeks in advance. At 3 p.m., the day before the scheduled install, The Garage Door store called to confirm the scheduled installation. We happened to be at work at the time and didn't get the message until later that evening after the store had closed. We assumed that since we scheduled the install date, we were still good. No one showed up the next day saying that since we didn't call back to confirm, they took us off the schedule. When we called in the morning to ask where they were, we were directed to Walker Dobson who emailed the following to us..."We do not know your work schedule. You could have called and left a message at the office, called first thing in the morning or you had the salesman's personal cell number who you could have reached out to. This would have insured that the install was completed today. If the install HAD to be today, and it was me, I would have followed up on the date" We had already put a deposit down over the phone. No paperwork or receipt was provided to us and we were told that their "policy" was that it was a binding contract once a deposit was made. That "policy" was never discussed with us. At no time was an apology provided or any discount discussed. Walker only placed blame on us for not calling back the day before even though we worked with the salesman to schedule the date of install and took the day off to be home. Walker was extremely rude and had ZERO customer service skills in dealing with this issue. I have told everyone I know in Barrie not to use this company. Don't give them your money. It's not worth the hassle you will undoubtedly go through.