Washington Street Dentistry

My grandmother loved Dr. Church and his breathtaking blue eyes! She was a form patient of Dr. Church's and brought me here when I was a kid. I grew up loving to go to the dentist because of this facility. It is great for kids, teens and adults. They have you right in and right out with a nice open relaxing waiting area. It is clean, friendly, convenient, and informative. They do an outstanding job from cleanings, wisdom teeth removal, teeth whitening, and root canals and more! I refer everyone to Washington Street Dentistry and wouldn't dare go anywhere else!

I have been coming to this dentist office for years and the way I was treated by Dr. Church front office staff ladies was ridiculous. I just finished my treatment for fillings and was walked up to the front desk. I was informed of an amount due today. I explained my understanding is that I would pay the deductible today and the remaining balance after my insurance was billed the claim amount. As I was handing the lady with blond hair my HSA card, the lady with brown hair began to aggressively come at me about the predetermination was made so we already know how much you owe and here you pay before the insurance is billed. I explained I never paid for any services here before and normally when I go to a medical office, I pay after the insurance is billed. This whole conversation is being said out loud where others in the waiting room can hear, very unprofessional. Then the blond hair lady states the reason you did not pay was because you had state insurance, I had to remind her that I have not had the insurance since 2012. Then the brown haired lady would not stop badgering me, to the point I had to threaten to walk out of the office. I have never been treated this way since I have been receiving dental treatment at this office. I expect professionalism when an office staff has to deal with the public and sensitive medical information. The way the conversation has handled by the office I am sure there was a HIPPA violation. This incident became out of hand when the brown haired lady would not stop talking and let me think. The office would have received the full payment had she and the blond haired lady remain professional during a misunderstanding. 8/9/17 I am adding to this post, after I decided to give the office another try because I like the Dental Hygienist I see there. So, I called the office to schedule and appoint for a cleaning, only to be told my account has been marked inactive. I asked why and Amanda in the front office states because of the nasty Goggle review we received. I stated did someone contact me regarding the "nasty Goggle review"...No. She stated it is Dr. Church practice to just inactivate the client when there is an issue with the office. I'm thinking this is terrible customer service and not a care in the world about how patients in the office are treated. So, I stated since this is how he treats his patients then I won't be coming back. Shows me they only care about the money and the value of the patient experience. What is so crazy is I see they respond to the good comments, asking how they can make the experience better. It's those who have had a bad experience you should most want to reach out to even more. When something goes wrong do what's right to resolve it. I was all good, then Amanda opened up and let the truth out. Thanks Amanda!

Dr. Church is awesome. I've always been deathly afraid of the dentist but he kept me calm, went at my pace and I literally felt no pain having 18 extracted while wide awake! I can't go any where else!

Dr Church and his staff were wonderful! I havent been to the dentist in a while and Im glad I was able to get back on track with Dr Church. Very friendly staff and great service!!

I will give them 1 star for friendliness but beware of their dental service. They are not competent. I had fillings put in and 2 weeks later, they came out!!! They had to glue them back on. Its been barely a year and more fillings have come out. I had a filling on back tooth for 10 years and never had an issue, they took that out and I regret that they did that because that was the strongest filling than they have in their entire office. They don't seem to know what they are doing. Would NEVER go back and won't and regret that I did. So disappointed! I came because of the reviews too but don't believe everything you read. Find out regrettably or not for yourself. In my case, it was regrettable. I want to remain anonymous obviously but rest assured, I was a patient and am no longer due to reasons stated above. I understand that your goal is to do a great job, in my case you fell short, unfortunately for me but lucky you, you still got paid. I, however, will have to get new fillings thanks to your office.