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Advanced Dentistry

Advanced Dentistry

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3.0 Google Review
65 Pleasant St, Woburn, Massachusetts, 01801, United States
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Jun 19, 2017
It's one of the best dentist places I have ever been. Dr. Goli is truly amazing.

Apr 14, 2017
This practice is completely unorganized and I have been having a lot of billing disputes because of this. One day I call and am told that I am owed money and then the next day a different office worker tells me that is not true even though my insurance statements are showing that I paid an overage of over $700. Customer service here is terrible - most of the staff is rude and horrible to deal with. I just had one yell at me for over an hour because I am owed money due to an overage. They are refusing to give me the money, even after they admitted there was an overage. When I called my insurance company about one charge, I found out it was not put in as a claim due to the fact that I shouldn't have been charged for it. This is according to my insurance company. I would stay away unless you like rude staff members, an office that cancels appointments without telling you, and getting charged extra for dentist mistakes.

Mar 30, 2017
Very nice and friendly dentist in the area, caring, good cleaning. Highly recommended

May 23, 2017
Rude costumer service, the service is terrible. These people aren't professional at all, besides is expensive with not guarantee at all.

Nov 2, 2016
It's a shame that the customer service is horrible. The doctor was very nice and very professional but she needs to hire a brand new staff. Ever since I started going there, I had asked to see an orthodontist. I would schedule appointments and ask for days off from work to show up and have my appointment magically disappear from their records. Then they told me to they would call me to reschedule and I never got a call back. I decided to switch dentist and when I went in for my records and after I paid a fee, they only sent me my X-rays and nothing else about my records after I specifically requested them. Today, I get a call to book a cleaning and I told them I switch dentist and then I went to explain that I never received my records, the lady was rude and hung up the phone on me. I really hope the dentist fires everyone and gets a new staff because it's a shame that people are being treated this way.

INDUSTRY BLOGS

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Opening Hours

Mon:9 am - 5 pm
Tue:9 am - 5 pm
Wed:9 am - 5 pm
Thu:9 am - 5 pm
Fri:9 am - 5 pm Open Today

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