Sheffer Matthew DDS

Stay away! The staff was extremely unprofessional, very mean, unfriendly, and could not answer any of my questions. They wanted me to agree to a surgery in the hospital for my elementary aged child without being able to give me a total cost estimate. When I asked what do other people do, their answer was "They just have the surgery and deal with the bill later." Who in their right mind does this!? I had no issues with Dr. Sheffer himself, but there was absolutely no way I was going to give my business to those hateful and unhelpful women. And to top it all off, they laughed at me on my way out the door, telling me "good luck finding someone else". Wow.

Waited three months to get in for a consultation on a painful impacted wisdom tooth. 5 days before the consultation I go into my regular dentist because the pain was intolerable. My dentist gave me a course of antibiotics and tried to go ahead and pull it, as it's clearly causing me problems. Couldn't pull it, so she put a slice in my gums to drain the infection and gave me enough pain meds to get me to my consultation. My dentist assured me that Joplin Oral Surgery would help me at my appointment the following week. Fast forward to my appointment, I completed the paper work online prior to my appointment. Checked in and waited in the lobby. We waited, and waited then I received a call from Joplin oral Surgery asking why I wasn't at my appointment. I told them I am sitting in your lobby. They asked if I had completed my paper work, I said yes. They said ok the front desk must have forgot to let us know, I'm flexible so it wasn't a big deal. I was just glad to get some help for my mouth. It hurt before my dentist tried to pull it, now it is unbearable. Any way, We continued to sit in the lobby while they called two other people before us. Finally a nurse called my name. Didn't greet me or smile or apologize for the confusion and wait. Just sat me down in a chair and proceeded to ignore me for 15 more minutes while looking over my file.. Came back and said the needed an X-ray as the one I had was old. Took the X-ray without so much as a smile and sat me back in my room. The dentist finally comes in, tells me his name and then says he's going to get my quote together. A few minutes later his nurse comes back and tells me how much everything is going to costs and then tells me she will take me to the front desk to make my appointment. I asked if the dentist was going to look at my mouth, she gives me a strange look and says "if you want him to..." I said well I'm in a lot of pain and explained the appointment the week and before and reminded her that my dentist called them ahead of time. The dentist comes in and looks at my mouth for about 30 seconds and tells me there's no cut in my mouth and it must have healed already because he can't see it. I tell him I can literally put my tongue in the hole and taste blood and infection. He tells me there's no hole no blood, and nothing he can dountill my ppoinmentnto have it removed. I literally left his office in tears. The rude nurse leads me to the front desk to make my appointment and I try to explain again that I'm in pain and my dentist had called ahead and I was told they would help me. She just shrugs it off and makes me an appointment, first for in 3 weeks, then I finally talk her into a sooner appointment later this week, but they act like they're doing me a huge favor. The staff was not friendly. We waited patiently , first 3 months for this appointment , and then an hour in their lobby for them to tell me how much it's going to cost. I missed two hours of work for a "consultation". I would recommend staying far away from this office. They are unorganized, unfriendly and unhelpful. I will be taking my business elsewhere.

When I scheduled my appointment I told the receptionist that I was wanting a same day consultation and surgery. When I arrived the day of my appointment they didn't have me scheduled for surgery the same day, but I got lucky because they had a spot for me anyways. Dr. Shaffer's bedside manner could improve. He did sit down next to me and draw on a piece of paper which I thought was nice, but his overall expression and interest in my particular case felt like he was less than enthusiastic about it. After waiting for about an hour for my turn he came in, grabbed a syringe and injected it into my IV, a few moments later he said "oooook you're about to get sleepy... I'm a registered nurse and it would have been a kind gesture on his part if he would have maybe walked me through his process prior to jumping into putting me to sleep. So, after I woke up I was placed in a wheelchair and taken to my car. I didn't get discharge instructions for my own ears, I had to get it all second hand from my husband. Which I understand sort of because I was coming out of sedation, but I still remember that all and I felt out of the loop most of the day due to not hearing anything directly from the staff myself, I also didn't get a wrap up of the procedure from any medical staff, including the physician. The facility is very nice, but the fact you walk in and see two skulls in a case was innapropriate I felt as well, didn't give off a welcome feel. If I had more wisdom teeth to have removed I personally wouldn't go back.