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3.2 Google Review

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691 S Truman Blvd, Festus, Missouri, 63028, United States

(585) 645-8854

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Refresh Reviews 3.2

Pride 4all

Jan 3, 2018

WORST place ever!!! DO NOT take your child there. They are the most disrespectful group of staff. They treat Medicaid people like trash. The fillings come out before you even make it home. Then because I guess they don’t make money off replacing a filling they just push you off. This place is a joke they reschedule your appointment if you are late but then you get there and wait and wait and wait and they treat you bad if you ask when you are going to be seen. They have canceled many of my kids appointments without contacting me first. They don’t care that I left work to come there and took kids out of school.

shannon Oberle

Jan 4, 2018

FESTUS LOCATION Initially a year and a half ago my son started coming here and they were very welcoming. That changed drastically. They are very unprofessional and their work is poor quality. My son has had a number of fillings on his molars, and our new dentist advised the fillings should not be deep rooted as it causes the tooth under the filling to decay, which is happening with every single filling he has received at Upward Smiles. My son had a baby root canal performed and a crown placed over the tooth. The tooth decayed under the crown and had to be pulled less than 6 months after the procedure. This resulted in him needing a spacer which fell out within 3 months. I recently took him to Upward Smiles, where they advised the spacer did not need to be replaced (2nd opinion said spacer is most definitely needed). They called every day 3 days before his appointment trying to reschedule, and were rude when I told them I could not bring him before then. When we arrived for the appointment we were not greeted, just handed clipboards and told his information needs to be updated. Once in the back for the appointment, they rushed through his cleaning and exam, the did diagnose an abscess tooth. When I went to schedule for abscess to be extracted they tried to schedule 3 months out. i pushed back saying I wasn't comfortable with waiting that long with an abscess. The receptionist quickly snapped back stating she was unaware of his issues, and reluctantly searched for an earlier appointment. I decided then I would not be returning. The next day I received a call saying they forgot to do his sealants, could I please bring him back that day. I have since changed dentists, and would strongly recommend not going to Upward smiles, as they seem to be on a downward spiral.

Jamie Gray

Oct 10, 2017

This place has turned into a joke. My son as been coming here since his very first, he is almost ten, in the last year the remodeled the office and now the all have REALLY BAD ATTITUDES. Either they have to reschedule or they are hateful. I'm done with this place. I would look around if you are wanting good service. Because other than the dentist and a few in the back you won't find it here, or at least at the Festus location. So if you can deal with the lack of people acting as if they hate their job then you found the right place. Want a place were they care about their patients after then run don't walk away from Upward smil.

Casey Akins

May 25, 2017

My son likes it here.. but there always seems to he a scheduling error or mis communication. Nothing to serious though there great with the kids and thats what matters most to me..

Nikki Smith

Nov 30, 2016

My kids really like it here everyone is so nice and professional!

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