Lauren Whenry DDS

I was petrified of the dentist before I came here. I did opt for sedation for my first treatment, and they did an amazing job! After a few visits, I realized the dentist isn't scary. Actually Dr. Whenry and her assistants make me feel right at home. My whole family has gone here for over 6 years, and I couldn't be happier. Highly recommend going here! (Also, if you ASK about your insurance coverage, they will explain it to you.... I took about an hour of asking tons of questions, and they told me what was covered and even sent paperwork to my insurance company to find out how much I would owe. Insurance is weird and I barely understand, but they held my insurance company to what they said and didn't ask me for more than I had already expected to pay.)

I am currently paying for all the restoration work Dr. Whenry completed on me to be redone. My dentist showed me on the x-rays where she just left decay on my teeth and placed the composite on top of it. So super frustrating to have all the same work done again because she didn't do it right the first time (not to mention painful).

Main headline, run away from this place! For my story, see below: I got a long treatment plan from them after a cleaning, including a tooth that had been painful for a long time after treatment elsewhere in the past. I thought based on that it probably needed a root canal if it were to receive significant work. I elected for the proposed crown on it, and I reiterated during initial prep work I thought it may need that root canal. They said it did not. After two weeks of discomfort waiting for the permanent one, I said again, before the permanent was placed, I thought I may need a root canal. They said it did not. Within a week the pain was such that it would wake me up at night. In fact, the "permanent" crown was such a bad fit to begin with, it flossed off with little force. After informing them that this had happened, and without actually doing any more testing, they referred me to an endodontist to finally get that root canal. I was concerned that, given this work would destroy the placement site for the old crown, there would be a significant cost to redo that work, which in my opinion was completed in the wrong order due to misdiagnosing my tooth pain. I was told by the office it wouldn't cost more than 50 dollars. Without informing me otherwise, they completed work to prep for a new crown, and told me that I owed ~250 dollars for that work. I of course was very upset at this situation and didn't pay it after clearly arguing the need for a second crown as their fault. I followed up with them on the balance and was told the only way they would not charge me for the actual crown was to the pay that balance. I of course didn't have much confidence in their ability to do it a second time right after what appeared to be a misdiagnosis and a faulty first crown, nor in their billing practices, since I was told something that was no more than 50 would be more like 250, in which case, why would I believe this second crown itself actually wouldn't cost me anything? I of course, given the grave miscommunication on the last cost, wanted some written affirmation I wouldn't be charged for this second crown as stated. Apparently, that was "insane" of me to ask I was told. That, along with their apparent annoyance with me, long before the balance issue, regarding complaints about tooth pain and the crown falling off, and also stating that I didn't have confidence in them, was enough for her to "release me from the practice", and at least at the time no longer asking for that balance. I was then out 400+ dollars for no crown, as all she offered to do at that point was to re-cement that faulty crown that fell off BEFORE the root canal caused the need for new prep work, supposedly at no cost but I covered that mistrust already. Now my insurance won't cover it again in 5 years, so that forces me to pay out of pocket for another one, 100%, costing 1000+ dollars. She later insisted I pay that 250+ balance her staff previously told me to disregard given all the issues, which I reluctantly paid given I didn't want collections issues. All told, that put me in ~1750 for a crown.... $1750! I count myself lucky though b/c if they had actually tried a second time, I wouldn't be surprised if that one failed too, and I'd be paying out of pocket a third time. I should also note, the new dentist, or at least their front office tells me, and the dentist previous to her, that I had no cavities to fill, yet she had a treatment plan suggesting several fillings. Maybe I never even needed a crown? This new dentist also informed me Dr. Whenry had done inadequate prep work to reliably set any crown whatsoever, and that fixing that work reminded him of being in dental school fixing his students' work... 100% truthful quote. Oh and did I mention that while I was in her office for the second round of crown work, Dr. Wherny told me some story about how she failed to do her friend's root canal right and an expert in doing so had to fix it? She sounded very insecure about her abilities in that story to me, but who knows why she would tell a patient that.

Failed to let me know they were not in my insurances network. And billed me over $1400 for only 3 quadrants of work.

Does a great job and treated like a family member every time I go in.