Absolutely horrible experience. Here’s the full story of my experience with them that had me going to another salon for them to fix:
1. I made sure to do my research, and consulted with them for a colour service (specifically a balayage ombré) they had assured me this has been done many times and could be done to my virgin black hair - which is easier to work with then coloured hair.
2. When I arrived, I was told it could not be done and to sign a waiver to ensure liability was not on them (pretty common).
3. I was not only greeted with apparently their “students and instructors” that told me it was impossible to do, but that should I do it - they would not be the one to. So I said fine and told them to do whatever they could. Which was agreed as a normal safe brown dye.
4. NOT ONLY did they completely dye my hair orange, they told me that they didn’t use a certain toner that I had paid for that they FORGOT! Then when I got upset, they told me it was a learning school. So they told me to go to their “real & professional” salon. Which I did although I was at my wits end.
5. When I arrived for the appointment with the so called “professionals” I was told that my hair was fried and orange because I used shampoo with sulfate but not only did I not wash my hair as per their instructions but wouldn’t have made sense as the appointment was only 2 days after.
6. They told a poor girl to chop OFF the fried hair and when I had noticed I completely lost it that they would even tell someone to cut my hair without my permission to cover for the damage! I was there to get a colour correcting treatment and a deep hair mask for the damage.
7. The new “senior” colourist (James I think his name was) was the most unprofessional, rude and completely dismissive person of clients opinions! He did NOT acknowledge how upset I was due to everything at Fiorios and then proceeded to tell me that “he was not the one that did this so he doesn’t know what else he can do” and I just thought that was one of the most condescending and almost downright disrespectful attitudes coming from someone that’s supposedly helping someone “feel their prettiest self”.
8. I paid, in essence after all payments, around $400 on this absolutely nonsensical service and company. I am furious at the quality of service I received and the attitude of their workers! The salon is NOT well kept, I expected something a bit more accommodating after spending so much money, and they only offer water and horrible coffee.
In conclusion, if I could take them to court I would however it is NOT worth your time. Do yourself a favour and go to any other salon in Toronto!
I was thankful enough to know someone at Sparks Salon on King st that actually did wonders to my damaged hair and for a very respectable price!
In this day and age, hair can mean a lot and for a company that stands by making someone feel beautiful made me feel absolutely mortified with their experience. I will NOT be recommending anyone from my firm, friends, loved ones to FIORIOS.
Absolute waste of money and time!