Toutane African Hair Braiding

Toutane is very kind and seems to want to make the customer happy, but her braiders do not share her concern or work ethic. Their work is shoddy. I had micro braids installed and the roots are bulky (see picture). The roots are also too tight, despite that I requested they not be braided tight. They are ridiculously tight, which serves absolutely no purpose except to potentially damage my hair, which certainly shouldn't be the goal of a hair stylist. My braids have the added hair loose at the ends, but they were supposed to braid until the end of my hair--but they did not, which is obvious because my hair is natural (type 4a/b) and the added hair used is wavy (type 2). In some places, nearly 4 inches of my natural hair was left out of the braid, which doesn't make this much of a protective style for me. I braided further down on the worst braids I immediately found, but I will still have to make sure to keep my hair moisturized for the ones I missed. All of that extra product will probably shorten the life of this supposed 3-month style. I initially wanted it out immediately because it just looks unprofessional (people have asked me if I did it myself), but I already sat for 7-8 hours to get it put in; I'm sure it'd take another 2-3 hours to get it out. I spent $250 on the install, plus $60 for the hair. I absolutely did not get my money's worth. This experience was so bad, I do not think I will ever get braids again. I got braids this time because I wanted a break from my hair because I was feeling so frustrated with trying to style my natural hair that I was considering a relaxer. I feel like what I wound up doing (braids) was more damaging than a relaxer. These braids are so tight, I am sure they are damaging my hair follicles. (I also requested my front edges be left out, but the braiders seemed determined to braid as close to that obviously fragile area as possible. I actually had to take some of the braids out because some of my very thin strands were braided anyway.)