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Bella Salon

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4.6 Google Review

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1221 W 6th St #a, Austin, Texas, 78703, United States

(512) 474-5999 www.bellasalonaustin.com

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Refresh Reviews 4.6

Melissa Carter

Jun 30, 2018

I made an appointment for an eyebrow waxing at 10:30 AM. I called to let them know I was running 4 minutes late and they told me they were going to have to push my appointment time because I was going to throw off the next appointments. 4 minutes?! The later time wouldn't work for me due to plans I had made, and so I was charged a $12.50 cancellation fee. And they wouldn’t consider waiving the fee. If they had, I would have absolutely worked to reschedule for another day and it would have earned some loyalty from me, too. I understand there are certain policies in place, I understand they have a business to run, but this lack of flexibility was something I have never experienced before. And the manager on duty called me "hun" on the phone, which came across very demeaning. I do appreciate the manager making an attempt to kindly explain the policies. And the one time I did get my brows waxed there they did a good job. But the lack of flexibility or consideration made it clear that this isn't a place where I want to continue doing business. My recommendation: 1. Build in a 5 minute grace period between appointments. 2. Explain at every step of the way (time of appointment made, time of phone reminder, etc.) that if you are more than 5 minutes late you won’t be accommodated at your set appointment time. What I experienced today is not how to win over favor, trust, and loyalty from customers.

Chriselda Pacheco

Mar 29, 2018

Monica Marquez is not only incredibly talented, she is a fantastic stylist because she is a good listener. My hair is exactly as I've envisioned it, only better now because of her. I think it takes great skill to do hair, but it's even a greater skill to be able to listen to your clients needs and, dare I say it, read between the lines. Sometimes clients don't know how to articulate what it is they want. Monica's intuitive capacity cannot be understated. Because of this, I highly recommend her to anyone who is ready to do something different. She will treat your hair as if it were her own.

Yezi Torres

Jun 6, 2018

I'm very hesitant to let new people do my hair so it was a mission to find a good place down here since i'm originally from Illinois. My sister recommended this Salon for me and I absolutely loved Ellen! My hair always takes a standard 3 hours to do and she was super friendly and made the time pass with her easy to talk to personality. Looks like I've found my go-to salon for Austin!

Aly Rose

Mar 17, 2018

I absolutely love how beautiful Steven Taylor made my hair. He is a true artist. The salon was simply fantastic, even enjoyed a great glass of red wine while I was there. But really - the stunning, subtle streaks of light that Steven layered through my hair are fabulous. And my hair has never, ever been this shiny! This is also the best cut I've had in over 20 years, maybe ever. I highly recommend Bella's Salon from top to bottom.

Grace Cochran

Apr 8, 2018

Had an amazing cut with Laney (sp?) yesterday morning! I initially found Bella salon by googling "best salons in Austin" and they were among the top rated three. I looked at the reviews and was super excited! I showed Laney a picture of what I had in mind (full bangs with layers) and we were immediately in sync as to what would be perfect for me. Laney took her time with me and eased my nerves about a big hair change right off the bat. When we were done I could not have been more pleased. I am in love with my new hair! I will definitely be going back soon! Thank you so much!!

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